HELIOS 300 PH315-51-54ED

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Answers

  • JackE
    JackE ACE Posts: 44,889 Trailblazer
    Thanks. Yes, let us know for sure. I still think it's heat-related. Blocked vents, copper tube obstruction, fan issues --- generally air circulation isn't the way it should be. I'd try to alternately vacuum-cleaner the air intake ports and blow vacuum-cleaner exhaust into the air exhaust ports to chase out anything that might be stuck in there that you might not have noticed in re-pasting. Can't hurt anything. Jack E/NJ 

    Jack E/NJ

  • phil3elkins
    phil3elkins Member Posts: 1 New User
    edited March 2020
    Yeah, the best way of testing is to enter the BIOS menu and let it idle for 30 minutes. You don't have to change anything in the BIOS menu.


    [Advertising edited by moderator - Acer-Karp]

  • HELIOShelp
    HELIOShelp Member Posts: 40 Troubleshooter
    Aye well its away now to get fixed if possible should hear from them tomorrow
  • HELIOShelp
    HELIOShelp Member Posts: 40 Troubleshooter
    an update for everyone it has been deemed a motherboard Issue they sent it back not fix because they couldn't get the part. the engineers notes have been helpful they replaced every component apart from the motherboard and the problem persisted every time. however they couldn't deem what was wrong with the motherboard. my friend who works for the company will keep me updated when they will have the parts for order. when it is all fix i do expect my old motherboard back so i can conduct my own tests and keep you all informed. 
  • JackE
    JackE ACE Posts: 44,889 Trailblazer
    >>>Yea so I let it sit in the bios and apart from it not shutting down properly and it using the fans it booted up normally>>>

    Is this still true? If, say, you let it set for two hours or more in the BIOS menu doing nothing? Jack E/NJ


    Jack E/NJ

  • HELIOShelp
    HELIOShelp Member Posts: 40 Troubleshooter
    JackE said:
    >>>Yea so I let it sit in the bios and apart from it not shutting down properly and it using the fans it booted up normally>>>

    Is this still true? If, say, you let it set for two hours or more in the BIOS menu doing nothing? Jack E/NJ


    Yea mate I could let it sit doing nothing for hours and hours and it would work normally power up and shut down 

  • JackE
    JackE ACE Posts: 44,889 Trailblazer
    What happens when it's left setting in Window Boot Manager for a few hours? By pressing & holding the F12 button while turning the machine on. Jack E/NJ

    Jack E/NJ

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited March 2020
    JackE said:
    >>>Yea so I let it sit in the bios and apart from it not shutting down properly and it using the fans it booted up normally>>>

    Is this still true? If, say, you let it set for two hours or more in the BIOS menu doing nothing? Jack E/NJ


    @JackE in my view most probably not true and dunno if anyone noticed but that op post was just spam advertising a business in the end of it i flagged it 


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  • HELIOShelp
    HELIOShelp Member Posts: 40 Troubleshooter
    What's being spammed?????
  • Colleague @xapim is referring to this user "phil3elkins".
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • HELIOShelp
    HELIOShelp Member Posts: 40 Troubleshooter
    Colleague @xapim is referring to this user "phil3elkins".
    I got the warning message the moderator got back to me to say sorry he had the wrong user and to disregard was wondering just there incase I broke some community guideline by mistake lol
  • JackE
    JackE ACE Posts: 44,889 Trailblazer
    I wondered what was spammed too because this was your  comment. >>>Yea so I let it sit in the bios and apart from it not shutting down properly and it using the fans it booted up normally>>>

    "phil3elkins" just repeated something similar said earlier in the thread>>Yeah, the best way of testing is to enter the BIOS menu and let it idle for 30 minutes. You don't have to change anything in the BIOS menu.>>>

    What I'd like to see is, if it still behaves normally when you let it set idling in the F12 Windows boot manager menu.


    Jack E/NJ


    Jack E/NJ

  • HELIOShelp
    HELIOShelp Member Posts: 40 Troubleshooter
    JackE said:
    I wondered what was spammed too because this was your  comment. >>>Yea so I let it sit in the bios and apart from it not shutting down properly and it using the fans it booted up normally>>>

    "phil3elkins" just repeated something similar said earlier in the thread>>Yeah, the best way of testing is to enter the BIOS menu and let it idle for 30 minutes. You don't have to change anything in the BIOS menu.>>>

    What I'd like to see is, if it still behaves normally when you let it set idling in the F12 Windows boot manager menu.


    Jack E/NJ


    Il do that tonight and let u guys know