My Acer Aspire TC885 will ONLY boot to the hard drive.

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Answers

  • mikejw
    mikejw Member Posts: 46 Troubleshooter
    When I use that Paragon 2013 backup and recovery program, first the program copies my entire computer to a external WD Passport hard drive. This takes about 45 minutes. Then I have the option to create a recovery / boot disc. The theory is if the computer fails, you boot to the recovery / boot disc, and then you will be told to connect the WD Passport hard drive, and then everything will be copied back to the main computer on the SSD. When I am creating the recovery / boot disc, it asks me if I want to create it on a DVD or a USB. I had always chose the DVD, but since I can not get the computer to boot to the CD / DVD device, I tried making the recovery / boot disc on a USB. Then I set the computer to boot to the USB. No change. The computer still boots to the SSD no matter what I change do the boot sequence.
  • What is the operating system that came installed on the notebook and what version is installed now?
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  • mikejw
    mikejw Member Posts: 46 Troubleshooter
    This is an Acer Aspire tC885 desktop. It had and still has Windows 10 home, Version 10.0.18363   build  18363
  • When you created the recovery backup on usb stick, does the issue still occur when you disconnect ssd?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • mikejw
    mikejw Member Posts: 46 Troubleshooter
    Never tried disconnecting the SSD to see if it would boot to the USB. But when I was trying to get it to boot to the DVD, I did disconnect the SSD to see if it would force the computer to boot to the DVD. But that did not work either. I got a message like "Reboot and select proper boot device or insert boot media in selected device and press a key"
  • Why don't you try cloning ssd to some usb external hdd? That way you would have an identical operating system.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • mikejw
    mikejw Member Posts: 46 Troubleshooter
    I do have the original hard drive that was in the computer, that was cloned to the SSD about two weeks ago. I guess I could keep cloning them back and forth every few months.
  • What version of paragon are you using?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • mikejw
    mikejw Member Posts: 46 Troubleshooter
    I have been using Paragon 2013 for several years. Mostly because it was free, and a lot less complicated than the newer versions. As I said previously, if I put that recovery / boot DVD that I made in another computer, and set the computer to boot to the DVD device, the computer does boot to the DVD. The other computer is also running Windows 10
  • I get the feeling this is happening because sata mode is in rst with optane.
    Do the following:
    a) press windows + r and type msconfig. Go to system boot and enable safe booting with networking.
    b) then restart windows and enter bios. Go to advanced, onboard sata mode and change to ahci. Then save the changes and let windows install the correct driver in safe mode. Then restart windows again and change the boot to dvd and see if it starts.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • mikejw
    mikejw Member Posts: 46 Troubleshooter
    edited January 2020
    Windows never went to download any drivers. All it did was go to the Microsoft Help site. I think I am going to move on from this project. I have spent enough time already. and you have spent more than enough time trying to help. I appreciate it very much. Thank you 

    Edited the thread to hide personal information
    Acer-Samuel
  • The purpose was to activate ahci mode. In this mode, can you boot from dvd?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • mikejw
    mikejw Member Posts: 46 Troubleshooter
    No, it still does not boot to the DVD
  • The only possibility I would try now would be to try booting from dvd by changing the uefi mode to legacy. In your model, you will probably have to enable the launch csm function.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • mikejw
    mikejw Member Posts: 46 Troubleshooter
    I can not change the LAUNCH CSM , it is greyed out, as well as the next 4  UEFI  choices. See picture, I hope
  • This is because you must create a password in change supervisor password and then disable secure boot.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)