My Acer Aspire TC885 will ONLY boot to the hard drive.

mikejw
mikejw Member Posts: 46 Troubleshooter
edited March 1 in 2020 Archives
I have changed the boot order in the bios, but no luck. Still only boots to the hard drive. I called Acer because the computer is only 9 months old. They referred me to a third party that told me there would be a charge. What gives------the computer in still under warranty, and I have to pay for service.
«1

Answers

  • Hello! From what I understand, you probably got a ssd, correct? If so, what is the ssd model? Is ssd recognized in the bios info tab?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • mikejw
    mikejw Member Posts: 46 Troubleshooter
    egydiocoelho--Thanks for the reply. Yes, I recently cloned my HDD to a Samsung 860 EVO SSD. The Samsung SSD is not recognized in the boot options. I have 4 options. Windows Boot Manager, CD / DVD , Removable device, and Lan. On a monthly basis I would copy my entire hard drive to an external hard drive using Paragon 2013. I also have the option to create a recovery / boot disc  just in cast, which I always do. The other day I tried to boot to the recovery disc by changing the 1st boot device to the CD / DVD. Well it does not work. The computer still boots to the hard drive. The recovery disc does work, because I tried it in another computer. 
  • OK! But is ssd recognized in the bios information tab?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • mikejw
    mikejw Member Posts: 46 Troubleshooter
    I looked in the bios again. There are seven tabs.  MAIN, ADVANCED, POWER, AUTHENTICATION, SECURITY, BOOT OPTIONS, EXIT.  These are the only tabs I see, and I do not see the ssd recognized anywhere. Is there someplace else to look ? What does not recognizing the ssd have to do with not booting to the CD / DVD etc.
  • What is the exact model of your ssd?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • mikejw
    mikejw Member Posts: 46 Troubleshooter
    It is a Samsung 860 EVO Model # MZ-76E500B/AM
  • Can you post a screenshot of the bios info tab?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • mikejw
    mikejw Member Posts: 46 Troubleshooter
    edited January 2020
    I will try. do not know how to take a screenshot, I usually use the sniping tool, but that will not work if Windows is not running. I took a picture of the Bio screen with my camera, and will try to upload that picture.

    [SN edited by moderator  - Acer-Karp]
  • I would like to verify this information.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • mikejw
    mikejw Member Posts: 46 Troubleshooter
    Here is a picture of my Advanced tab, I hope
  • OK! See that ssd appears in bios correctly. I would like to know if windows is installed on ssd? Also, do you have hdd + ssd installed, or only ssd installed on the desktop?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • mikejw
    mikejw Member Posts: 46 Troubleshooter
    About a week ago, I used Macrium Reflect to clone my existing hard drive to the Samsung SSD using a cable. Only the SSD is now installed, so Windows was properly cloned over to the SSD. Everything on the computer seems to work properly. The only issue is that the computer ONLY boots to the SSD, no mater what the boot sequence is set to.
  • But you said here that only hdd is booting, see "Still only boots to the hard drive." Can you better explain the problem to me? Also, only the solid state driver 860 evo is being recognized. Is there also a hard disk driver installed?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • mikejw
    mikejw Member Posts: 46 Troubleshooter
    Only the Samsung SSD is installed in the computer. The original hard drive is removed. On a monthly basis I use Paragon 2013 to backup my entire computer to a external Western Digital Passport drive. After the backup, I have an option to create a Recovery disc in case something fails on the computer. I usually make that recovery disc (DVD) just in case. I guess the idea is that if the computer crashes, you can boot to that recovery disc, and then reinstall everything from the Western Digital Passport drive. Well, I tried that. I put the recovery disc in the CD / DVD reader, went into the boot area of the bios, and set the CD /DVD device as the 1ST. boot option. I then hit, save and exit. I then went back into the bios, just to make sure I did the change properly, and I did. I now see that the 1st. boot device is set to the CD / DVD device. But the computer does not boot to that device. The computer still boots to the SSD and Windows 10 loads up. I believe that the recovery disc is OK, because if I put it in another computer, and set the computer to boot to the CD / DVD device, it does so like it should.
  • OK! I understand your problem. You are trying to recover the system using a dvd media. In this case, I suggest this option:
    a) If you still have the original Acer-supplied inventory operating system on your hard drive or ssd, follow the tip of this video using a usb stick as boot:
    https://youtu.be/cCmAOwRYNwY
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • mikejw
    mikejw Member Posts: 46 Troubleshooter
    Hello again. I watched the video you sent. Thanks, but that will not work. First of all if it worked, it would only restore my computer to the original state when it was new. I would then have to spend hours loading all my software, like office 2019, and several others. I guess I still have not explained my problem correctly. When I go into the bios, and Boot area, no matter what I set as the 1ST. boot device, the computer does not follow directions. It continues to boot to the Samsung SSD, even though the Samsung SSD is the 2nd. boot device. I have the CD / DVD device set as the 1st. boot device, but the computer ignores that order, and still boots to the Samsung SSD. I have been doing other research on this problem, and a few people said it was a motherboard problem.  That kind of makes sense to me, but I am not an expert. Your thoughts ?
  • I understood! Do you have an operating system or just a recovery disc, wright? You want to boot from dvd, correct? If so, have you tried disabling secureboot by creating a password in change supervisor password and disabling secure boot?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • mikejw
    mikejw Member Posts: 46 Troubleshooter
    Yes, I want to boot from the DVD. I tried as you suggested. I set up a password in the SECURITY section of the bios. Then I went to the AUTHENTICATION tab
    and set the  SECURE BOOT  to  Disabled. No difference. The computer still boots to the SSD, and not the CD / DVD device. So I went back and tried to undue what I had done. I chose the SECURITY tab, and then CHANGE SUPERVISOR PASSWORD. I entered the password I had chosen. Then I think it asked me if I wanted to change the password, I just left the space blank, and confirmed YES. So I think I am back to NO password. I then went over to the AUTHENTICATION tab. I was able to change the SECURE BOOT back to Enabled. but the one above it  SECURE BOOT MODE STATE now reads Disabled. I do not remember changing that line, and now I do not have an option to change it back to Enabled like it was originally. Is that OK. ?? The computer seems fine, and boots to the SSD and Windows.
  • mikejw
    mikejw Member Posts: 46 Troubleshooter
    Update---I just went back into the bios, and Authentication tab. The second line, SECURE BOOT MODE STATE, now reads Enabled, like it originally did, so all is good. I guess there is no way to have the computer boot to the CD / DVD device. It must have something to do with the motherboard. I do not know why I have 4 options in the BOOT area, if the computer is going to boot to the SSD, no matter what I change. Thanks for trying and all your suggestions. Mike
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    edited January 2020
    Try creating a usb stick with the recovery files you have on dvd. To do this, open cmd as an administrator and run these commands:
    diskpart
    list disk
    sel disk x (x is the usb stick number)
    clean
    convert gpt
    create partition primary
    format fs=fat32 quick
    assign
    Then copy and paste the recovery files to the flash drive and disable secure boot again.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)