Acer Aspire 5 A515-54-708W Cannot wake up after putting laptop to sleep!

Is an optane card actually installed? Jack E/NJ

No, there is no optane card installed.

Do you recall if it ever worked correctly in AHCI mode, preferrably soon after you got it and before any firmware changes? Jack E/NJ

Unfortunately I don't have a definite answer to that question. All I remember is that after dual-booting Linux, closing my laptop lid (sleep mode) did not function correctly (on either Linux or Windows), and after playing around with settings, I realized that it only happened when the SATA mode was AHCI mode. I completed wiped my drive after that and clean installed Windows 10, and the problem still persisted when it is in AHCI mode. I then tried wiping the drive and only installing a Linux distro, but again, the problem still happened

>>>clean installed Windows 10>>>

Was this a factory install from the hidden recovery partition or a generic install from an MS iso? Jack E/NJ

I've done both actually. Now however I can't do it from the hidden recovery partition anymore since I wiped the drive

>>>This problem persists on every single OS I've tried. When SATA mode is "AHCI", the problem occurs on Windows 10 and also Linux distros.>>>>>>closing my laptop lid (sleep mode) did not function correctly (on either Linux or Windows)>>>

This strongly suggests the BIOS firmware. Was there another issue you were trying to fix with the firmware update? If not, do you recall the original firmware version number? Jack E/NJ

I haven't updated the BIOS. It came with the latest version (V1.12). Aside from SATA mode, I haven't changed anything in the BIOS.

Good. Have we checked the lid function yet in the BIOS Main tab? Jack E/NJ

Image: https://us.v-cdn.net/6029997/uploads/editor/la/wnluafmdj7wx.jpg

Yep that's enabled. The weird thing is that the first sleep works. It's only the second that freezes the laptop.

What happens when you disable it? Jack E/NJ

Same thing

OK. Put it back to enabled. If you have an Advanced tab, try disabling virtual 64 options VTx and/or VTd. You don't need them. In some firmware, there might also be another SATA mode option in the Advanced tab. Jack E/NJ

Hi, sorry for the really late reply. That didn't work either. However I decided to just add an additional SATA SSD to my laptop because I was getting desperate. Since "RST with Optane" hides only NVMe drives (i.e. the SSD that came with the laptop), I was able to get Linux to detect my new SATA SSD even in "RST with Optane" mode. So now I'm able to have "RST with Optane" as SATA mode and also have Linux installed, and the sleep functionality of laptop is now working perfectly.

Congrats. Jack E/NJ

Hello!

I have exactly the same problem.

A515-54G-3825

It has a 256GB PCIe NVMe SSD.

I installed Windows 10 on it, it can only be in ACHI mode. Opten mode has a blue screen when sleeping. See https://community.acer.com/en/discussion/581950/my-a515-54g-get-blue-screen-when-waking-from-sleep

What could be the solution? Adding another SATA SSD to me is not an option for now. Can you fix the problem differently?

Make sure system protection is enabled in ControlPanel's restore point app. Then you could try the latest ACER chipset driver https://global-download.acer.com/GDFiles/Driver/Chipset/Chipset_Intel_10.1.18019.8144_W10x64_A.zip?acerid=637043005454459692&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE A515-54G&OS=ALL&LC=en&BC=ACER&SC=PA_6

Jack E/NJ

Thanks for the quick response!

It was installed. I reinstalled it but no change.

Reinstall Windows RST with Optane mode? First I installed it like this, then it turned on the blue screen after sleep. See https://community.acer.com/en/discussion/581950/my-a515-54g-get-blue-screen-when-waking-from-sleep

This is eliminated by ACHI mode. Instead, he does not wake up after every second sleep.

Could the blue screen in RST with Opten mode be caused by an incorrect IRST (Intel® Rapid Storage Technology) Driver? I also read that a newer version might not have a blue screen. It is possible? Because then I would reinstall Windows in RST with Opten mode.

Have you tried to uninstall IRST in ACHI mode without re-installing anything. Then disable fast boot. Shut down. Then turn it back on? Jack E/NJ