Aspire V3-572PG strange ghosting issue with touchscreen and touchpad not working

hello_jupiter

Hi there,

Okay so I have a rather strange issue that has come up with the laptop. I first noticed circular "ghosting" occurring on the left of the machine where it would repetitively ghost these circular images on the screen. This would make the laptop unusable.

I could not even log in to the machine until the issue miraculously resolved for a moment so I could get logged in. The issue came back when I was in windows 10 and I had no control over the old girl. I then plugged in a wireless mouse which gave me control of the cursor back and I quickly disabled the touchscreen in device manager.

The laptop is working fine with the wireless mouse and the keyboard is working now. What is not working is the touchpad/trackpad.

The latest changes I have made to the machine were:

- installing logitech wireless mouse software

-  installing Windows 8.1 Intel Management Engine Interface driver (if you'd like to know why please see thread https://community.acer.com/en/discussion/541789/aspire-v3-572pg-wont-wake-from-sleep-in-windows-10

It is convenient to use the touchpad together with the mouse so I would like it to work. I've tried unplugging the wireless dongle for the mouse and restarting but the touchpad still will not work.

What do you think is causing this? Should I uninstall the new wireless mouse software? Is this a hardware malfunction?

Specs:

Intel Core i5-4210U has codename Haswell ULT. It also has Intel Haswell-MB ULT GT2 - Integrated Graphics Controller and Geforce 840m

Aspire V3-572PG

Model Name: V3-572PG

Part Number: NX.MNKSA.003

Any help appreciated.

Tom2019

Hi 
Please the below mentioned troubleshooting steps:  
First do a power reset, Press hold the power button for 10 seconds, disconnect the charger. Insert a paperclip into the hole and press for four seconds to reset the computer. it simulates removing and reinstalling the battery. Connect the charger and power On the device to check the issue.

You can use the troubleshooting feature of Windows 10 to solve the ghost touch screen issues.  
Open the press Win + X key to open the Control Panel > Select Troubleshooting > Click Hardware and Sound > Select Hardware and Devices to open a new dialog > Click Next and Windows 10 will detect and repair the problem automatically. 

Also, try to calibrate the touchscreen. Use shortcut keys Win + X to open the Control Panel > Select the Tablet PC Settings > Choose Calibrate the screen for pen or touch input > Click the button Calibrate > Then click Reset. 

Post back the results and we will assist you further.

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