My Predator Helios G3-571 Keeps turning off while in game! No real solution found yet! Please HELP!

OGSpaceCase
OGSpaceCase Member Posts: 2 New User
edited November 2023 in 2019 Archives
Hello, thank you for taking the time to check out my post and possibly help me out. I am writing this because after 8hrs of searching and testing no solution has been found. I have the Acer Predator Helios 300 g3-571 (Processor Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz, 2808 Mhz, 4 Core(s), 8 Logical Processor(s)). OS Name Microsoft Windows 10 Home, Adapter Type GeForce GTX 1060. Current BIOS Version/Date Insyde Corp. V1.22, 3/15/2019.

Like i said I have tried many of possible solutions including:
-Taping Black switch on Memory
-Updating BIOS
-Uninstalling lots of Drivers and rebooting to get things correct
-Driver Boosters
-Tried to update my Intel Hard Drives but the Toolbox would not pick them up
- Tightened up all screws
- Used Intel ETU
- I monitored heat and everything during stress tests everything seemed normal
- I pressed the battery reset button on the back and it seems fine.

The best way to describe whats going on is when I am just on desktop and using the web it never shuts off but when I play games its shuts off like instant black screen and then fans slow down and shut off too. Then I haft to press the power button a few times before it decides to turn back on, but when it does, the fans start the pc back light and keyboard turn on and then it flips off again. I then press the power button again then it boots up normal. Some games last longer than others, say i'm playing FiveM GTA RP it last for a good while before anything happens. But with the new COD MW i barley make it through a match. 

Please feel free to ask any other questions from me if you need. I really need some help here. because i'm pretty sure i'm out of warranty and i'm out of town at the moment bored out of my mind and just wanna get back to gaming!

Best,

OGSpaceCase

Answers

  • Have you checked the temperatures? vice also tried to uninstall the battery and ca adapter drivers in device manager?
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  • OGSpaceCase
    OGSpaceCase Member Posts: 2 New User
    Have you checked the temperatures? vice also tried to uninstall the battery and ca adapter drivers in device manager?
    I mean I could not really check temps close to the black out because it’s so random but I downloaded some stress test software to see if it was either the CPU and or GPU. Ran both tests at the same time and at different times over and over and no shut off and the temps seemed pretty normal from what I was checking online. Also yes I uninstalled both battery option things inside the device manager. 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited November 2019
    OGSpaceCase stress test software are not accurate regarding gaming temps seems to me its shutting down due to high temps (i might be wrong might also be driver issues or even windows itself bugged due to an update there are many variables here) when gaming  you can monitor your temps with either msi afterburner riva tuner osd hdmonitor or even PS using the mobile app you can try and see if the new version works fine with yours which should check here also have you even optimized windows (check my signature) or undervolted give also a check here  and also not sure for how log you have it but your fans might need cleaning and repasting the cpu/gpu with kryonaut or similar


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    I use CoreTemp to watch temperatures. When minimized it gives you the temperatures in your status bar so you can watch them as you're doing other things.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    OGSpaceCase also dunno if it would work but probably might you can try to install the latest PS following the steps here and you can follow your temps via mobile app


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/