Acer predator Triton 500 not starting up

kpradp
kpradp Member Posts: 5 New User
edited November 2023 in 2019 Archives
While powering on the keyboard light and turbo button lights are on. However the screen doesn't turn on. 
I tried the battery reset option. It wasn't working. 
Any suggestions? 
It's 2 month old , i bought it from US and now in india. Currently in warranty. 

Answers

  • billsey
    billsey ACE Posts: 31,454 Trailblazer
    Try shining a flashlight at an angle to the screen to see if it is a backlight problem.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • kpradp
    kpradp Member Posts: 5 New User
    billsey said:
    Try shining a flashlight at an angle to the screen to see if it is a backlight problem.
    Yes Its working. 
    Now i can boot up the system but can't go beyond logo.
    I think windows is corrupted. Is there any way to fresh install using a usb ? I am getting error as boot.ini file not found during installation. 
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited November 2019
    kpradp ALT+F10 on boot choose delete everything option it will install a stock clean install (if the recovery partition its not corrupted) or you can just try to fix the startup also try to get into the bios F2 on boot and reset to setup defaults save&exit


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
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    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

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  • kpradp
    kpradp Member Posts: 5 New User
    edited November 2019

     I will update after trying this method. 
  • kpradp
    kpradp Member Posts: 5 New User
    https://community.acer.com/en/discussion/566122/random-blackscreens-predator-triton-500/p3

    K think my problem.is related to this thread. What will be the solution for this ? 
  • billsey
    billsey ACE Posts: 31,454 Trailblazer
    kpradp said:
    billsey said:
    Try shining a flashlight at an angle to the screen to see if it is a backlight problem.
    Yes Its working. 
    Now i can boot up the system but can't go beyond logo.
    I think windows is corrupted. Is there any way to fresh install using a usb ? I am getting error as boot.ini file not found during installation. 
    If you can see the stuff on the screen by shining the flashlight on it, the problem is the LED back light, and that's hardware. If things work great until you get into Windows, then go dark then somehow Windows (or an app or driver) is turning the back light all the way off (normally the back light is adjustable from about 50% to 100% brightness). If hardware you really ought to send it in for repair since there are several different things that can cause back light failure.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • kpradp
    kpradp Member Posts: 5 New User
    I am able to startup the laptop. However bluetooth and wifi driver is missing and i am not able to connect. Tried many ways re installing the drivers.
    Was it due to windows update ?