The CPU slow down from 3,9 Ghz to 1Ghz each 3 seconds - Acer nitro 5

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Answers

  • Have you tried removing the ac adapter driver and battery in Device Manager?
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  • ElAguaterIN
    ElAguaterIN Member Posts: 19

    Tinkerer

    Have you tried removing the ac adapter driver and battery in Device Manager?
    Yes, I saw this on yt and I have to repeat the process like 3 times apparently.
  • Have you tried upgrading the bios to version 1.28?
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  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited October 2019
    Every time I play Fortnite I conect the charger, but it doesn´t reach´s 100% because from 84% it says "Plugged in but not charguing", how do I to fix it? 

    I think this is the problem, if your battery is not at 100% before gaming the processor will never operate at high performance.
    Try a battery reset. Turn off and unplug your laptop, place a straightened paper clip in the small hole with a battery symbol next to it on the underside of your laptop, press and hold for 10 seconds, then do nothing for 15 minutes, after 15 minutes plug back in and power up, do not open any programs or games and wait to see if your battery charges to 100%

    If this does not work then reset your battery meter. Drain your battery to just under 10% (not down to zero) and recharge it, when it stops charging drain it again and repeat for a total of 3 times.

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  • ElAguaterIN
    ElAguaterIN Member Posts: 19

    Tinkerer

    andylb said:
    Every time I play Fortnite I conect the charger, but it doesn´t reach´s 100% because from 84% it says "Plugged in but not charguing", how do I to fix it? 

    I think this is the problem, if your battery is not at 100% before gaming the processor will never operate at high performance.
    Try a battery reset. Turn off and unplug your laptop, place a straightened paper clip in the small hole with a battery symbol next to it on the underside of your laptop, press and hold for 10 seconds, then do nothing for 15 minutes, after 15 minutes plug back in and power up, do not open any programs or games and wait to see if your battery charges to 100%

    If this does not work then reset your battery meter. Drain your battery to just under 10% (not down to zero) and recharge it, when it stops charging drain it again and repeat for a total of 3 times.

    Please click YES if I have answered your question, thank you
    I will try, but the processor operates at 100%, reaches 3.9 Ghz, the problem is that it lowers its frequency every 3 seconds, making unplayable fortnite in low. This is what happens https://photos.app.goo.gl/K4PtsMX6VoxsYj2y6
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    edited October 2019
    I noticed that there is a similar noise when you unplug the power adapter and the computer only uses the battery. Try uninstalling the AC adapter and battery drivers in Device Manager.
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  • ElAguaterIN
    ElAguaterIN Member Posts: 19

    Tinkerer

    I noticed that there is a similar noise when you unplug the power adapter and the computer only uses the battery. Try uninstalling the AC adapter and battery drivers in Device Manager.
    I did that like 4 times and nothing, an the battery can't reach the 100%, at 84% says plugged in but not charging
  • Have you tried resetting the battery?
    https://youtu.be/NfhgnxUJoZo
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • ElAguaterIN
    ElAguaterIN Member Posts: 19

    Tinkerer

    Have you tried resetting the battery?
    https://youtu.be/NfhgnxUJoZo
    Nope! I will try, thanks!
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    @egydiocoelho he has done the battery reset my friend. @EIAguaterIN probably a bad battery if it is not at 100% before gaming it will not stay at 3.9ghz. If you are under warranty contact Acer for a replacement
    http://www.acer.com/worldwide/support/#_ga=2.178343012.1565315166.1568641242-218381942.1567545004

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  • Hi my friend @andylb. I think he has probably tried to reset the battery but has not yet posted the result. However, I also think there must be some problem with the battery, as the battery is not charging up to 100% as you already mentioned.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
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  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    @egydiocoelho I agree my friend, bad battery and that's why his processor is downclocking

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