Acer Switch SA5-27 - How do I restore the software that came pre-installed on my switch alpha 12?

2»

Answers

  • You can contact a moderator about this issue.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • shiriajin
    shiriajin Member Posts: 16

    Tinkerer

    I just wanted to say thanks for taking the time to help. Your advice was good. But it seems that there is a problem with my recovery disk. I should probably just try to purchase a recovery media from Acer. 
  • Yes, I think the usb stick containing erecovery for your model could solve the problem.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • billsey
    billsey ACE Posts: 33,937 Trailblazer
    Where did you purchase your SA12? if outside the US you likely will have to contact support for that locale in order to get the media. They have different images based on language, keyboard layout, etc. If you go to the Acer store in the US or Canada they have media for the US and Canada but not for the rest.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • shiriajin
    shiriajin Member Posts: 16

    Tinkerer

    Unfortunately I bought it outside the US. I currently work in Saudi Arabia and I bought it here. I have had hardware issues before and when I took it to the company that is supposed to honor the warranty on the device, they tried to charge me about 40% of the original price that I paid for this PC. That's why I don't go to them. Isn't there a way to get the eRecovery media from the US shipped to Saudi Arabia? 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,305 Trailblazer
    edited September 2019
    I would like to understand why Acer does not sell erecovery in other countries and also does not sell erecovery via .iso file download, so the user himself can download and put it on the USB stick. It would be interesting for Acer to provide this download.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • shiriajin
    shiriajin Member Posts: 16

    Tinkerer

    To be honest, I believe that I made a big mistake when I bought this computer. Acer's customer service is horrible. After you purchase the item, they don't care what happens to their product. The only reason I kept this laptop is because I didn't want to sell it to someone and make them suffer with it. I contacted them several times and every time they say: "we will look into this" and nothing happens. 
  • Karp-Acer_Retired
    Karp-Acer_Retired Member Posts: 2,599 Guru
    We are sorry you are having this issue. We noticed the thread has 2 accepted solutions, we do hope your issue was resolved, if not as you mention you bought the unit in another country, we suggest you contact Acer support in that region for further assistance.

    Please click on the link for Acer support in Saudi Arabia: https://www.acer.com/ac/en/AE/content/service-contact

    Regards,
    Acer-Karp.

    minimizar para MAXIMIZAR.

    Descubra a mais recente e inovadora tecnologia que chegará no mercado, next@acer.
  • shiriajin
    shiriajin Member Posts: 16

    Tinkerer

    Hello:
    Yes, one of the solutions helped me to in performing D2D recovery. However, I didn't get the Acer software that originally came with this computer. I bought the device in Saudi Arabia and with the company that does repairs for Acer is that it is full of crooks and thieves. They don't honor the warranty and they force people to pay a lot of money to fix things that can otherwise be fixed for free. I don't want to deal with them. I tried to inform Acer about them, but every time my complaints fell on deaf ears. And now that I need the eRecovery media, you're saying that I have to get back to them to get it, I'd rather throw my computer in the trash can.
  • Karp-Acer_Retired
    Karp-Acer_Retired Member Posts: 2,599 Guru

    The Acer warranty for software is 90 days and for hardware is 1 year. Please click on link bellow for warranty information. 

    https://www.acer.com/ac/en/US/content/warranty-information

    Acer recommend our customers to create the USB recovery drive from the hidden partition that come from factory default, if you not created that partition and is out of the 90 days warranty, so in this case, the option is to contact your local Acer support channels or repair center to purchase a new copy (USB recovery). This is a peer-to-peer Community support and not direct contact to Acer support.

    minimizar para MAXIMIZAR.

    Descubra a mais recente e inovadora tecnologia que chegará no mercado, next@acer.