Acer Switch SA5-27 - How do I restore the software that came pre-installed on my switch alpha 12?

shiriajin
shiriajin Member Posts: 16

Tinkerer

edited November 2023 in 2019 Archives
Dear Community members: 
Hello:
I made a mistake on my Acer and tried to reset the computer. However, I seem to have lost the software that came preinstalled on it. For some reason, only windows resets. I also need to install the drivers manually. I was under the impression that a complete software reset will return the computer to the state that I purchased it in. 
Does anyone have any advice? 

Best Answers

  • billsey
    billsey ACE Posts: 34,291 Trailblazer
    Answer ✓
    What did the D2D Recovery process show? There is a special hidden partition that contains an image of the factory configuration, including all pre-installed software. If you are doing a Windows reset instead of the D2D Recovery it won't install the Acer software, just the Windows OS. If you have done a Windows reinstall from their media it will wipe the hidden partition. If that has happened you need to purchase recovery media from the Acer store to get it all back.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,327 Trailblazer
    Answer ✓
    I know I already posted this, but look again:

    In notebook mode:

    1. Completely power off the system.
    2. Press and hold F2 on the keyboard while you power on the system to enter the BIOS/UEFI setup.
    3. Select Main from the menu on the left.
    4. Under D2D Recovery, tap [Invoke] to begin the restore process.
    5. Tap Yes to begin the recovery.
    6. Select Troubleshoot and choose Reset this PC.
    7. Choose the type of reset you want to perform, and follow the on-screen prompts.

    In tablet mode:

    1. Power off the device.
    2. Press and hold the Volume Up (+) button while pressing and holding the Power button to turn on the system. Release the Power button when the display backlight turns on. The system should enter the UEFI/BIOS setup.
    3. Select Main from the menu on the left.
    4. Under D2D Recovery, tap [Invoke] to begin the restore process.
    5. Tap Yes to begin the recovery.
    6. Select Troubleshoot and choose Reset this PC.
    7. Choose the type of reset you want to perform, and follow the on-screen prompts.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
«1

Answers

  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • shiriajin
    shiriajin Member Posts: 16

    Tinkerer

    Hello: thanks for the reply. I tried your way but it only restore the operating system. I didn't get any of the pre installed Acer software that originally came with the computer. 
  • What is the model of your alpha 12 switch? Example sf315-51.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • shiriajin
    shiriajin Member Posts: 16

    Tinkerer

    No. It is Switch SA5-271P
  • Have you ever formatted hdd and used a microsoft iso? Do you remember which programs were installed?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • shiriajin
    shiriajin Member Posts: 16

    Tinkerer

    I did I guess but it wasnt a format, I was trying to update the system and something happened so I went on to give it a clean installation and then this happened. I can't exactly remember what was on it but there was a program for using the stylus and also Acer computer management program. 
  • billsey
    billsey ACE Posts: 34,291 Trailblazer
    Answer ✓
    What did the D2D Recovery process show? There is a special hidden partition that contains an image of the factory configuration, including all pre-installed software. If you are doing a Windows reset instead of the D2D Recovery it won't install the Acer software, just the Windows OS. If you have done a Windows reinstall from their media it will wipe the hidden partition. If that has happened you need to purchase recovery media from the Acer store to get it all back.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • shiriajin
    shiriajin Member Posts: 16

    Tinkerer

    Hello it seems that this is what happened. 
  • shiriajin
    shiriajin Member Posts: 16

    Tinkerer

    Have you ever formatted hdd and used a microsoft iso? Do you remember which programs were installed?
    It seemed that I have made that mistake and install a windows from a medium. It might have wiped out the recovery partition. I was just looking in the administrative tools and found out that my recovery partition is too small to hold a backup from Acer. 
  • When you click show hidden files, do you have this folder? 

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • shiriajin
    shiriajin Member Posts: 16

    Tinkerer

    I have it but it is not hidden. This is what I have: 

  • In my opinion, some files are missing from Acer erecovery folder.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • shiriajin
    shiriajin Member Posts: 16

    Tinkerer

    It appears to be so. Im guessing that I should order the recovery media from Acer. 
  • Let me ask you again: is d2drecovery active in uefi bios? If so, does the alt + f10 command work when you press these keys before the Acer logo?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • shiriajin
    shiriajin Member Posts: 16

    Tinkerer

    No, I just tried. I restarted the computer and pressed Alt+F10 and nothing happened. It just booted the system normally.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,327 Trailblazer
    Answer ✓
    I know I already posted this, but look again:

    In notebook mode:

    1. Completely power off the system.
    2. Press and hold F2 on the keyboard while you power on the system to enter the BIOS/UEFI setup.
    3. Select Main from the menu on the left.
    4. Under D2D Recovery, tap [Invoke] to begin the restore process.
    5. Tap Yes to begin the recovery.
    6. Select Troubleshoot and choose Reset this PC.
    7. Choose the type of reset you want to perform, and follow the on-screen prompts.

    In tablet mode:

    1. Power off the device.
    2. Press and hold the Volume Up (+) button while pressing and holding the Power button to turn on the system. Release the Power button when the display backlight turns on. The system should enter the UEFI/BIOS setup.
    3. Select Main from the menu on the left.
    4. Under D2D Recovery, tap [Invoke] to begin the restore process.
    5. Tap Yes to begin the recovery.
    6. Select Troubleshoot and choose Reset this PC.
    7. Choose the type of reset you want to perform, and follow the on-screen prompts.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • shiriajin
    shiriajin Member Posts: 16

    Tinkerer

    I just gave a try and it seems to work. But I will not do anything now until I backup all my stuff. I will let you know once it's done. 
  • shiriajin
    shiriajin Member Posts: 16

    Tinkerer

    Hello: I just followed your instructions and it only restored windows with the drivers only. But all the Acer software that was pre-installed on the computer when I bought it is gone. So basically all I got back was a functional windows operating system, nothing more

  • Did you upgrade windows to version 1903? This version installs automatically even if you try to reinstall windows in the version provided by Acer.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • shiriajin
    shiriajin Member Posts: 16

    Tinkerer

    I have been trying to answer your question but there must have been an error in this website. However, yes, I upgraded. I was not aware that 1903 was going to do all this to my laptop. I was trying to buy a recovery media but every time i enter my serial number, it shows that the serial number does not exist.