JOIN OUR RANKS
Sign up for an Acer ID and get exclusive access to deals and the Predator Den community, where you can ask and answer questions about gaming and gear.
Here are two videos of the issue I'm having, keep an eye on the top left of the laptop screen:
https://streamable.com/fci9a (Cursor flash when moving cursor around YouTube page)
https://streamable.com/5v6ki (Typing without moving cursor = no cursor flash, moving cursor while typing = flashing)
I have a repeatable issue where if I simultaneously move the cursor over ceartain UI elements while typing with the keyboard or watching a YouTube video the cursor will momentarily appear in the top left of the screen. It happens throughtout the OS. If I don't move the cursor when typing or watching a YouTube video, there is no problem.
I think it might have something to do with how to cursor changes when moving past different elements on the page. Or something to do with how the cursor dissapears when typing, so moving it bugs it out. Not sure.
Things I've tried:
I have reset all Chrome settings, removed all extensions and Powerwashed.
I have tried the stable, beta and developer channel versions. Problem persisits.
I have plugged a USB mouse in, and the same behavour occurs.
I have disabled and re-enabled the touchpad and touchscreen using Chrome settings, no effect.
I have tried guest mode, no change.
FAQ & Answers
Try drumroll on the touchpad. this is one of the easiest way to fix touchpad issues in chromebook. Also, alternatively you can try hard reset. To do this disconnect the power source and turn off the device. Now press and hold the refresh key ( 4th key after esc ) and hold power button for 10-15 sec. ( be informed doing this there are chances that it would erase local data ).
Try and share your observations
Thanks for the specfic suggestions.
I tried both your suggestions but they didn't work. I really do think this is a software issue and not a problem with the hardware. I've relayed it to Google via the "Report an issue" fuction in Chrome OS. Hoping to get a fix/ response.
I can usually put up with things but the flashing cursor is right in my eyeline while doing work.
I will have to return this laptop if it isn't sorted I think.
Thanks for the specfic suggestions.
I tried both your suggestions but they didn't work. I really do think this is a software issue and not a problem with the hardware. I've relayed it to Google via the "Report an issue" fuction in Chrome OS. Hoping to get a fix/ response.
I can usually put up with things but the flashing cursor is right in my eyeline while doing work. I will have to return this laptop if it isn't sorted, unfortunately.
@[email protected], the above screenshot exemplifies the issue. As I am moving the mouse/cursor/pointer over the Google Doc page, it is intermittently appearing in the top-left of the corner. There definately is a problem, throughout the OS.
I have reported the bug to Google. It's weird because I cannot find any mention of a similar issue anywhere online.
Hi gibbons, I have exactly same issue, flashing/disappearing cursor/mouse pointer issue which causes web pages to appear and dissappear and spurious things opening and closing, I've tried everything to no avail, doled u get any fix or solution, mine is 18 months old now but its been doing it since just after I bought it, sadly I didn't take it back because currys customer support is a joke, any more ideas as I'm pulling my hair out. I have tried beta channel, standard channel, power wash several times, it does it straight away after a power wash. Also despite the thing having an hdmi port, in settings in display there is no option to swith the output to an external display screen, so why on earth has it got and hdmi port on side of it? Acer support whats wrong with this piece of junk?
>>>I didn't take it back because currys customer support is a joke,>>>
Unfortunate since other Acer forum users seem to have had better luck with them. Since this thread is now over 3 years old, I suggest that you start your own new thread by clicking on the green ask a question button on the upper right side of the page for better exposure on these forums.