Acer PH315-51 - I cannot select anything in the bios

2

Answers

  • BittuGupta
    BittuGupta Member Posts: 50 Enthusiast WiFi Icon
    XdxD said:
    XdxD said:
    Before presenting the problem, did you try to access the bios with an unlock code? Usually this happens when the person enters a password in setsupervisorpassword and forgets and ends up entering some unlock code to try to access the bios again.
    Yes you are right I think it is because setsupervisorpassword so now what should I do
    When you enter the BIOS, does it ask you for some key?
    Yes . But I guess that password is right because after entering the bios page appears which I shared
    That means you know the password, but can't get to select the supervisor password in BIOS. So, that means you can't reset BIOS?
    Yes. Is there any other way to reset it to default
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Try this maybe, I don't think it will help but still just try it.
    Trying to do my best here - Your happy Predator owner =)!
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    edited August 2019
    Let me check if I get it. When pressing f2, you must enter a password, correct? If so, as colleague xdxd asked, are you entering a password you had created in setsupervisorpassword or are you entering any unlock codes from some sites like bios-pw.org?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Let me check if I get it. When pressing f2, you must enter a password, correct? If so, as colleague xdxd asked, are you entering a password you had created in setsupervisorpassword or are you entering any unlock codes from some sites like bios-pw.org?
    BIOS-pw.org doesn't work for Predator models. I had tried that when one of the BIOS updates locked my BIOS. Got it solved by installing the next BIOS lol.
    Trying to do my best here - Your happy Predator owner =)!
  • I may be wrong, but on g3-572 models those codes seem to work. Yes, sometimes a bios update may also erase the bios password that may have been installed by Acer.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    I may be wrong, but on g3-572 models those codes seem to work. Yes, sometimes a bios update may also erase the bios password that may have been installed by Acer.
    Didn't work on my G3-572. Putting that code there showed the unlock codes but not for Acer laptops.
    Trying to do my best here - Your happy Predator owner =)!
  • BittuGupta
    BittuGupta Member Posts: 50 Enthusiast WiFi Icon
    XdxD said:
    XdxD said:
    Before presenting the problem, did you try to access the bios with an unlock code? Usually this happens when the person enters a password in setsupervisorpassword and forgets and ends up entering some unlock code to try to access the bios again.
    Yes you are right I think it is because setsupervisorpassword so now what should I do
    When you enter the BIOS, does it ask you for some key?
    Yes . But I guess that password is right because after entering the bios page appears which I shared
    That means you know the password, but can't get to select the supervisor password in BIOS. So, that means you can't reset BIOS?
    Yes I cannot navigate or select any option available in bios except exit and in exit I can only have an option to select exit and discarding one
  • What is the version bios?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • BittuGupta
    BittuGupta Member Posts: 50 Enthusiast WiFi Icon
    XdxD said:
    XdxD said:
    Before presenting the problem, did you try to access the bios with an unlock code? Usually this happens when the person enters a password in setsupervisorpassword and forgets and ends up entering some unlock code to try to access the bios again.
    Yes you are right I think it is because setsupervisorpassword so now what should I do
    When you enter the BIOS, does it ask you for some key?
    Yes . But I guess that password is right because after entering the bios page appears which I shared
    That means you know the password, but can't get to select the supervisor password in BIOS. So, that means you can't reset BIOS?
    Yes is there any other way to reset it as in bios there's only on option available which is exit and nothing else
  • @BittuGupta What is the version bios?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • BittuGupta
    BittuGupta Member Posts: 50 Enthusiast WiFi Icon
    @BittuGupta What is the version bios?
    1.25 got an update of 1.26 updated and all the settings were default after updating but still cannot navigate and the passwords are still there.
  • BittuGupta
    BittuGupta Member Posts: 50 Enthusiast WiFi Icon
    @BittuGupta What is the version bios?
    Okay the issue has been solved thank you for your help. There were 2 passwords instead of supervisor password I was using user password so now it has been solved .
  • BittuGupta
    BittuGupta Member Posts: 50 Enthusiast WiFi Icon
    But now how will I remove the supervisor password,HDD1 and all the passwords
  • BittuGupta
    BittuGupta Member Posts: 50 Enthusiast WiFi Icon
    Okay thank you for your help everything is default as it was before . 
  • Great my friend
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Weew. Better don't keep any form of password in BIOS.
    Trying to do my best here - Your happy Predator owner =)!
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited August 2019
    Just to add a suggestion it might work or not but F9 loads bios setup defaults and F10 saves and exits and BittuGupta what have you done exactly to get it back to normal please share the procedure for anyone in future to be able to see it and solve it quickly :)

    And @egydiocoelho just a reminder we do not support in any way any kind of bios password unlock neither unlock codes procedures it is strictly prohibited as far as im aware and all the warnings i had seen by the acer staff :)

    also @XdxD you can set up the supervisor password in order to be able to disable secure boot but right after set it back to disabled/not set and then when finished with the secure boot disabled (for whatever the reason you would need it so) set the supervisor pass again to enable it back and disable the supervisor pass again this is always the best way to avoid any pass issues in the bios :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    edited August 2019
    I know that @xapim is proihibited. I did not share any unlock codes. I just wondered if he used any code from that site.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    I know that @xapim is proihibited. I did not share any unlock codes. I just wondered if he used any code from that site.
    They wouldn't work anyway 😉


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    edited August 2019
    Will not work @xapim. But what happens is that when the user uses some unlock code, those bios options are hidden, that is, it does not allow the user to make other changes to those options. That was why I was unsure whether or not the other user had used any unlock codes.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)