Acer PH315-51 - I cannot select anything in the bios

BittuGupta
BittuGupta Member Posts: 50 Enthusiast WiFi Icon
edited August 2019 in Predator Laptops
I am not able to select anything in the bios I can enter the bios by pressing F2 in my predator laptop but not able to select any options in it. As I need to do several changes which I am not able to do please help
«13

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited August 2019
    I am not able to select anything in the bios I can enter the bios by pressing F2 in my predator laptop but not able to select any options in it. As I need to do several changes which I am not able to do please help
    BittuGupta Bare in mind you only have access to the limited user bios options there arent many anyway what are you trying to do exactly the only options available in the advanced tab should be sata vtx etc and nothing else would be showing up in there 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • BittuGupta
    BittuGupta Member Posts: 50 Enthusiast WiFi Icon
    I cannot navigate any options before it was fine but now when I change the secure boot to disable and some password has been set like supervisor password, HDD password 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited August 2019
    I cannot navigate any options before it was fine but now when I change the secure boot to disable and some password has been set like supervisor password, HDD password 

    BittuGupta
    try a battery power drain disconnect from AC press/hold the battery pinhole switch for 30s and let it rest for 2/3h the boot into bios again and see if you can navigate also you stated you have set a password so if that would prevent you to enter the bios in someway if you cant remember it no one can fix it apart from you having to send it back for acer for a full complete bios reset/rewrite


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • BittuGupta
    BittuGupta Member Posts: 50 Enthusiast WiFi Icon
    I can enter the bios everything is fine but not able to Navigate in bios through arrow keys as I want to disable the passwords.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited August 2019
    I can enter the bios everything is fine but not able to Navigate in bios through arrow keys as I want to disable the passwords.
    Perform a battery powerdrain as i have suggested and see if your issue is solved because if its not your bios might be bugged somehow and if you arent on the latest you could update it to probably fix it but if you are the only way is to downgrade which its a bit risky and also post your complete model number (no serials neither SNID they are not allowed publicly its against the community rules)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Deejay_tech
    Deejay_tech Member Posts: 356 Seasoned Practitioner WiFi Icon
    either remove the cmos battery or reflash the same bios over the existing one

    to disconnect the cmos battery (two wire cable)  you will have to open the back cover.
    My personal Acer m/c's
    1) Gaming: Acer Predator Helios 300 PH315-51
    Config:Core i5 8300H, 16GB, 250GB SSD, 1TB HDD, 1050ti GPU

    2) Daily Use: Acer Aspire A315-53  59GR
    Config: Core i5 8250u, 8GB, 256 SSD, 1TB HDD, IPS FHD 

    3) Linux Learning: Acer Aspire A315-53 P4MY
    Config: Pentium Gold 4417U, 8 GB, 256 SSD, 500GB HDD.
  • BittuGupta
    BittuGupta Member Posts: 50 Enthusiast WiFi Icon
    How will I reflash the bios ? From where?
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    How will I reflash the bios ? From where?
    Download the latest BIOS file from your model's support page. Install it.
    Trying to do my best here - Your happy Predator owner =)!
  • BittuGupta
    BittuGupta Member Posts: 50 Enthusiast WiFi Icon
    All the bios file is of lowest versions so it's not installing . Model no. Is PH315-51
  • BittuGupta
    BittuGupta Member Posts: 50 Enthusiast WiFi Icon
    edited August 2019
    see all are highlighted in black not able to Navigate it up down ,before it was working 
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    edited August 2019
    That's quite strange. It clearly shows that there is no password set up in BIOS. Tried resetting to default values? If that doesn't help, go get it fixed in the nearest Acer service Center.
    Trying to do my best here - Your happy Predator owner =)!
  • BittuGupta
    BittuGupta Member Posts: 50 Enthusiast WiFi Icon
    How to do default value because from here I am not able to only one option is working which is exit
  • Deejay_tech
    Deejay_tech Member Posts: 356 Seasoned Practitioner WiFi Icon
    as stated before by me, download and reflash the bios.
    or if you are capable , disconnect the cmos battery cable for 10 minutes, to reset the bios default values.
    My personal Acer m/c's
    1) Gaming: Acer Predator Helios 300 PH315-51
    Config:Core i5 8300H, 16GB, 250GB SSD, 1TB HDD, 1050ti GPU

    2) Daily Use: Acer Aspire A315-53  59GR
    Config: Core i5 8250u, 8GB, 256 SSD, 1TB HDD, IPS FHD 

    3) Linux Learning: Acer Aspire A315-53 P4MY
    Config: Pentium Gold 4417U, 8 GB, 256 SSD, 500GB HDD.
  • Before presenting the problem, did you try to access the bios with an unlock code? Usually this happens when the person enters a password in setsupervisorpassword and forgets and ends up entering some unlock code to try to access the bios again.
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  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    edited August 2019
    Might be the case.
    Trying to do my best here - Your happy Predator owner =)!
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    as stated before by me, download and reflash the bios.
    or if you are capable , disconnect the cmos battery cable for 10 minutes, to reset the bios default values.
    Try this @BittuGupta.
    Trying to do my best here - Your happy Predator owner =)!
  • BittuGupta
    BittuGupta Member Posts: 50 Enthusiast WiFi Icon
    Before presenting the problem, did you try to access the bios with an unlock code? Usually this happens when the person enters a password in setsupervisorpassword and forgets and ends up entering some unlock code to try to access the bios again.
    Yes you are right I think it is because setsupervisorpassword so now what should I do
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Before presenting the problem, did you try to access the bios with an unlock code? Usually this happens when the person enters a password in setsupervisorpassword and forgets and ends up entering some unlock code to try to access the bios again.
    Yes you are right I think it is because setsupervisorpassword so now what should I do
    When you enter the BIOS, does it ask you for some key?
    Trying to do my best here - Your happy Predator owner =)!
  • BittuGupta
    BittuGupta Member Posts: 50 Enthusiast WiFi Icon
    edited August 2019
    XdxD said:
    Before presenting the problem, did you try to access the bios with an unlock code? Usually this happens when the person enters a password in setsupervisorpassword and forgets and ends up entering some unlock code to try to access the bios again.
    Yes you are right I think it is because setsupervisorpassword so now what should I do
    When you enter the BIOS, does it ask you for some key?
    Yes . But I guess that password is right because after entering the bios page appears which I shared
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    XdxD said:
    Before presenting the problem, did you try to access the bios with an unlock code? Usually this happens when the person enters a password in setsupervisorpassword and forgets and ends up entering some unlock code to try to access the bios again.
    Yes you are right I think it is because setsupervisorpassword so now what should I do
    When you enter the BIOS, does it ask you for some key?
    Yes . But I guess that password is right because after entering the bios page appears which I shared
    That means you know the password, but can't get to select the supervisor password in BIOS. So, that means you can't reset BIOS?
    Trying to do my best here - Your happy Predator owner =)!