Why is my touchpad on my new Chromebook Spin 15 not working properly?

jpm206

I just got a new Chromebook (my 4th), and when I use any double finger function with my fingers together, it doesn't work.  Most significant is the scrolling function.  If I have my two fingers together and try to scroll, the arrow just goes up and down as if I am touching with one finger, but if I spread my fingers apart, it functions normally.  It only does this intermittently--at times it works properly with my fingers together.  The longer I am on it, the worse it gets.  I have already returned and purchased a replacement, and it does the exact same thing.  Since it is only intermittent, on both of the machines I purchased, and works properly when I spread my fingers apart, I do not think it is due to user error, defective machine, or slow loading time.  Chromebook is fully updated.  I really want to make this device work, but I don't know that I can live with this issue.  Anyone else have this machine and experience the same issue?  Any way to fix it??

JackE

>>>works properly when I spread my fingers apart>>>

This is how mine works. If my fingers are too close together it may sometimes register differently. This is normal. Some but not much gesture adjustment might be possible in the settings touchpad menu. Jack E/NJ