Acer Aspire 6 - A615-51- Fails to Factory Reset

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Answers

  • TriggaHappy
    TriggaHappy Member Posts: 27 Troubleshooter
    Hi Sata Mode now = RAID, tho I never changed

    BIOS Version is v1.21.

    The USB Drive is reversible and I've tried in USB 3.0 + USB-Mini ports.

    Have I given the correct details, please?
  • try this tip to force the notebook to enter the windows recovery options: https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
    Choose the option "from a black or blank screen"
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TriggaHappy
    TriggaHappy Member Posts: 27 Troubleshooter
    I tried but just seems a hard shutdown which I've been trying since the issue began.

    Once again, following 3xshutdown/startup I return to preparing automatic repair.

    Do you suggest I let this run on auto repair - or buffer on acer logo without preparing automatic repair showing?
  • TriggaHappy
    TriggaHappy Member Posts: 27 Troubleshooter
    It just went from auto repair to buffering without displaying auto repair with just acer logo?
  • It is possible that it is attempting to perform automatic repair yes! I also suggest you let the notebook finish the repair, even if it takes a long time!
    I would also like to know if you have already tried disconnecting the hd and then checking if only the usb stick is recognized in uefi? Is this notebook still under warranty?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TriggaHappy
    TriggaHappy Member Posts: 27 Troubleshooter
    Hi again,

    I've waited 2 days now and my notebook is still continuously stuck in startup.

    Could you please, please allow me to install a new 1TB external hdd I've bought? I would need a Windows install download link and the product key.

    I've only had the notebook since maybe 5-6/wks past. It's really frustrating that I'm now unable to use the device after spending almost £500 a short time ago.

    I hope this helps -
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,305 Trailblazer
    Answer ✓
    The windows serial is stored in uefi! Download windows 10 here: https://www.microsoft.com/pt-br/software-download/windows10ISO
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TriggaHappy
    TriggaHappy Member Posts: 27 Troubleshooter
    https://go.microsoft.com/fwlink/?LinkId=691209    

    I was trying to install from the above link. Should I forget this and install from the link below?

    https://www.microsoft.com/pt-br/software-download/windows10ISO
  • TriggaHappy
    TriggaHappy Member Posts: 27 Troubleshooter
    Should I install from the 1st iso image you sent or the 2nd please?
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,305 Trailblazer
    Answer ✓
    The link I sent you will give you access to the other link you posted! You can install the windows of the link you posted!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TriggaHappy
    TriggaHappy Member Posts: 27 Troubleshooter
    Hi again,

    I found I could only reach Windows install through Legacy.

    When I reach Where do you want to install windows I'm given 2 options:

    Drive 0 Partition 1: ESD-USB 
    I'm informed windows can't be installed on this drive
    Details:
    Total Size: 32.0 GB
    Free Space: 28.3 GB
    Windows cannot be installed on this disk. Setup does not support configuration of or installation to disks connected through a USB or IEEE Port.
    Windows must be installed to a partition formatted as NTFS

    Drive 0 Unallocated Space:
    Total Size: 899.5 GB
    Free Space: 899.5GB
    Windows cannot be installed to this disk. Setup does not support configuration of or an installation to disks connected through a USB or IEEE 1394 port.

    Please help me
  • This means that the operating system was installed in legacy mode, with hd converted to mbr! Regarding the error presented, if you are trying to install windows in uefi mode, you should convert hd to gpt!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TriggaHappy
    TriggaHappy Member Posts: 27 Troubleshooter
    The only options available are Refresh & Load driver - Format is not highlit as an option
  • Is boot mode in uefi? If yes, you need to convert hd to gpt! Now, if windows starts correctly in legacy mode, why do you want to reinstall windows?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TriggaHappy
    TriggaHappy Member Posts: 27 Troubleshooter
    This is a new external hdd and would only open windows install in legacy mode
  • Got it! You want to install windows on the internal hard drive, correct?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TriggaHappy
    TriggaHappy Member Posts: 27 Troubleshooter
    No the internal hdd failed and you sent windows install link that is on an external hdd
  • How do you know the internal hard drive failed? Do you already test this hd on another computer? Is your notebook still under warranty? You want to reinstall windows on external hd, correct?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TriggaHappy
    TriggaHappy Member Posts: 27 Troubleshooter
    I formatted ntfs on all drives and volumes now windows doesn't recognise an OS on any drive including USB which has windows installed?
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,305 Trailblazer
    Answer ✓
    You probably formatted the usb stick! Please see the document I sent you again and use the windows recovery options! If you have formatted the notebook hd, which you did not do, you can reinstall windows!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)