Acer Aspire 6 - A615-51- Fails to Factory Reset

TriggaHappy
TriggaHappy Member Posts: 27 Troubleshooter
edited September 2023 in 2019 Archives
Hi Admin,

I'm unable to reach forced bootup by pressing, holding and entering startup 3 times by power button, to end automatic repair. It just goes back to automatic repair buffering with Acer logo.

If I try factory reset by pressing Alt + F10 on startup I'm taken to 'Please wait' which then leads to continuous buffering with Acer logo?

This automatic repair seems to have started when I pressed power to startup more than once which may have been corrupt startup.

Before corrupt startup I also installed a file.

I hope this helps -
Stephen Blaney

Best Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,305 Trailblazer
    Answer ✓
    The windows serial is stored in uefi! Download windows 10 here: https://www.microsoft.com/pt-br/software-download/windows10ISO
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,305 Trailblazer
    Answer ✓
    The link I sent you will give you access to the other link you posted! You can install the windows of the link you posted!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,305 Trailblazer
    Answer ✓
    You probably formatted the usb stick! Please see the document I sent you again and use the windows recovery options! If you have formatted the notebook hd, which you did not do, you can reinstall windows!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
«1

Answers

  • Hello! What is the exact model of your notebook? Have you ever tried using a USB stick to use Microsoft's iso to use the recovery options?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TriggaHappy
    TriggaHappy Member Posts: 27 Troubleshooter
    Hi there,

    It's very small print on the bottom of the laptop, but I think it's Aspire A6.

    I do not have a USB stick with windows installation and have no system restore points.

    I hope this helps -
    Stephen

  • a615-51 or a615-51g? Have you tried resetting the internal battery? https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TriggaHappy
    TriggaHappy Member Posts: 27 Troubleshooter
    Hi again,

    I reset the internal battery, waited five minutes then replaced the power lead.

    On powerup I was given the option of accessing Disk / Volume information.

    RAID Volumes are None Defined

    Physical Devices
    ID: 0
    Device Model: Toshiba MQ04ABF1
    Serial #: 88MDPH9GT
    Size: 931.5GB
    Type Status: Incompatible

    Main Menu Options
    1. Create RAID Volume
    2. Delete RAID Volume
    3. Reset Disks to Non-RAID
    4. Recovery Volume Options
    5. Acceleration Options
    6. Exit

    When I press up/down arrows to select option only options 3. Reset Disks to Non-RAID and 6. Exit are available.

    I hope this helps -
    Stephen
  • TriggaHappy
    TriggaHappy Member Posts: 27 Troubleshooter
    Hi again,

    My Acer Aspire Model a615-51
  • I suggest you create a stick with the windows boot! Enter these commands:

    Then download the only x64 iso of windows 10 here: https://go.microsoft.com/fwlink/?LinkId=691209
    Go on the uefi and put the usb stick first at boot and then save it when you leave. The notebook will enter the windows installation and select the option that repairs the windows!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TriggaHappy
    TriggaHappy Member Posts: 27 Troubleshooter
    Many thanks for your time and tolerance.

    I followed your instruction and inserted on a USB drive.

    If I select UEFI boot mode the only 1 priority is windows boot manager, which when selected and saved takes me to preparing auto repair. Also in UEFI mode there is only windows boot manager showing in F12.

    If I select Legacy mode then all boot options are available and also SanDisk 64GB USB HDD. When I place the USB HDD drive as 1st priority, I return to cannot find boot device enter disc.The USB drive has no other files besides Command Prompts and win 10 x64 iso image

    I notice in BIOS 'Main' Network Boot disables even tho I don't save default settings.

    I may be overlooking that I've only inserted the Command Prompts to the USB drive. Then inserted from the donor device to the Acer Aspire, then entered BIOS and Boot Mode.

    I'm unsure how to enter into Command Prompt without having desktop access.

    Shout out should you need any additional information or suggest if I'm overlooking any specific details, please.

    I hope this helps -
    TriggaHappy
  • See this document on creating a usb stick with windows 10! Then select the recovery options in the windows installation!

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TriggaHappy
    TriggaHappy Member Posts: 27 Troubleshooter
    I deleted the previous iso and media, and followed the pdf support.

    I don't think this is a regular corrupt startup.

    Each time before the acer logo displays, rapid storage shows with HDD 0 status/type: Incompatible.

    I set BIOS to defaults,set boot mode: uefi, save + exit. Reenter BIOS = only 1 boot priority is windows boot manager.

    Whereas, when boot mode: legacy = 7 priority options. But if I select usb hdd I'm taken to 'no bootable device?'

    I'm familiar with bios setup and following support, but I only have a few hours left with the usb hdd donor notebook.

    My son is just shopping for 1tb external hdd and external dvd/rw drive.

    If HDD 0 is displaying on boot options will I be able to recover files or limited to what I have on cloud servers?

    It's very wet and windy in uk. I'll just fly a kite from my roof in pyjamas, until the dust settles for now.

    Many thanks - unless you have any Ideas?

    TriggaHappy
  • TriggaHappy
    TriggaHappy Member Posts: 27 Troubleshooter
    I've also studied many youtube tutorials for acer stuck in auto repair: no bootable device startup: recovering windows from usb; and other boot or startup repair.

    Each time I'm pausing the video to keep in time, although they are always taken to windows diagnostics startup, I think, or startup repair. However, I only ever result in the pattern which I've been voicing
  • Have you already activated the f12 boot menu, to verify that the usb stick is recognized by pressing f12?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TriggaHappy
    TriggaHappy Member Posts: 27 Troubleshooter
    yeah, just leads to no bootable device.

    When I'm in bios boot mode there are 7 priority orders with usb hdd + hdd 0 as first priority both leading to no bootable device.

    When I open boot manager with f12 there are only 2 priority orders, usb hdd + network boot. Either as 1st boot priority returns no bootable device
  • TriggaHappy
    TriggaHappy Member Posts: 27 Troubleshooter
    If I click the product key link would it give key code for notebook I'm currently using or my aspire?
  • Yes, it will show this information! What happens if you change sata mode to ahci? The problem is that this procedure will break the array!

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TriggaHappy
    TriggaHappy Member Posts: 27 Troubleshooter
    just checking brb
  • TriggaHappy
    TriggaHappy Member Posts: 27 Troubleshooter
    with sata changed to ahci when i boot up with priority order 1. usb hdd + 2 hdd0 I'm still faced with no bootable device.

    will sata mode at achi lose my optane memory?
  • TriggaHappy
    TriggaHappy Member Posts: 27 Troubleshooter
    I'm not aware if this is usual of an aspire but from when the notebook was new on the occasional time I shutdown by power-off, the startup could take 40-50 minutes to reach windows login.

    I'm unsure of an initial cause as I downloaded an app from a trusted source I've used publisher and app before. I then did a start menu shutdown - then when I pressed power-up to boot there was a delay longer than usual for acer logo to show, so maybe 5-8/secs later hit the power button again and realised I'd forced shutdown by power off + again 5-8secs later hit power-up and then hit preparing auto repair
  • I suggest you wait for windows to complete the repair! I've seen situations where the repair took a long time and then was completed successfully! It is possible that the partition is very corrupted and that is why the repair is time-consuming!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TriggaHappy
    TriggaHappy Member Posts: 27 Troubleshooter
    With all due respect I previously waited over 12/hrs for startup repair to begin from preparing auto repair.

    Do you consider this could now be swifter with changes made or I should I just wait regardless?

    I can get acer logo buffering without preparing auto repair showing? However, this is also continuous behaviour
  • It's not common! But it can happen if the filesystem is badly damaged and so the system is slow to repair!
    I have verified that version 1.20 of firmware uefi, fix something in ahci rst mode! Can you check which version is installed on your notebook in the information section?
    About the usb stick not being pinpointed, have you tried connecting it to other usbs ports?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)