Hi. I have owned many Acer products and liked them all. I have a Switch V10 SW5 now and LOVE it. But... the 'W' key started pushing funny, only a few months after purchase. It is very clean, free of dirt/dust/etc, but W key will not de/press correctly. I need a fix or something. It is under warranty and I have registered it at acer.com, but when I try to open a ticket online using the SNID, the search does not return, tells me to contact support, which ironically I was trying to do.
Right now I am using an auxiliary USB keyboard (nice to have this option... love my Swtich!!), but I want to have the included keyboard functional.
Why can't I open a ticket?? I want to continue telling everyone (hundreds of thousands in the online writer communities) about my live for this Acer device. Please Help!!!
e online writer communities) about my live for this Acer device. Help!!!