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Aspire S7 391 compatability with Windows 10 V1809 & V 1903

Hello, I have an Aspire S7 391 with a problem that it frequently hangs/freezes since Windows10 V1809 & V1903 attempted to download upgrades. Both updates failed. The only way to reload is to perform a hard processor reload.  I have spent nearly 3 days with Microsoft IT to attempt to fix the problem.  The last option was to do a complete rebuild and reload V1803.  Even this didn't work successfully. I still have a laptop that doesn't shutdown properly, I have to manually press the power button to shut down the processor.  Microsoft's last suggestion was to take the laptop to their IT/store in Sydney and maybe they can help.
Any ideas or suggestions would be appreciated.  Lily

FAQ & Answers

  • JackEJackE Posts: 16,061ACE Trailblazer
    Perhaps the best way to rule in or rule out a hardware issue is an ALT+F10 cold boot erase-everything factory re-set as shown in the video below. Next best is trying an ALT+F10 refresh while trying to save your personal files. In either case, a backup is highly recommended before trying it. The ALT+F10 reset/refresh method is a fairly big hammer to try to fix what i think amounts to an annoyance more than a disabling problem at this point. Only you can decide if it's annoying enough to have reached the level of applying the ALT+F10 hammer.     Jack E/NJ



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