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Aspire S7 391 compatability with Windows 10 V1809 & V 1903

Hello, I have an Aspire S7 391 with a problem that it frequently hangs/freezes since Windows10 V1809 & V1903 attempted to download upgrades. Both updates failed. The only way to reload is to perform a hard processor reload.  I have spent nearly 3 days with Microsoft IT to attempt to fix the problem.  The last option was to do a complete rebuild and reload V1803.  Even this didn't work successfully. I still have a laptop that doesn't shutdown properly, I have to manually press the power button to shut down the processor.  Microsoft's last suggestion was to take the laptop to their IT/store in Sydney and maybe they can help.
Any ideas or suggestions would be appreciated.  Lily

FAQ & Answers

  • JackEJackE Posts: 18,082ACE Trailblazer
    Perhaps the best way to rule in or rule out a hardware issue is an ALT+F10 cold boot erase-everything factory re-set as shown in the video below. Next best is trying an ALT+F10 refresh while trying to save your personal files. In either case, a backup is highly recommended before trying it. The ALT+F10 reset/refresh method is a fairly big hammer to try to fix what i think amounts to an annoyance more than a disabling problem at this point. Only you can decide if it's annoying enough to have reached the level of applying the ALT+F10 hammer.     Jack E/NJ



  • MichaelMMichaelM Posts: 1Member New User
    Any other ideas on this issue? I've tried everything suggested, and long ago went with the "Remove Everything" choice, to no avail.

    1903 will NOT install on my machine, and I'm happy not to have bricked it yet, with all the power-off resets I've had to perform after watching the update fail (stall) completely.
  • RobDNRobDN Posts: 1Member New User
    I found a solution that has worked for some people on Microsoft's site. Will be trying it myself soon. This problem has been unsolved for over a year until I just found the link shown.  https://social.technet.microsoft.com/Forums/azure/en-US/5f3f9862-ef7a-4a02-9a44-0bbc71e8d97f/clean-install-of-windows-10-1803-stuck-while-preparing-files?forum=win10itprosetup
  • JackEJackE Posts: 18,082ACE Trailblazer
    RobDN>>>I found a solution that has worked for some people on Microsoft's site. Will be trying it myself soon. >>>>

    Hope it  works for you. I'll keep my fingers crossed for you. Let us know. Jack E/NJ

  • dougpdougp Posts: 1Member New User
    I have had the same problem with 1809 and 1903.  I am considering opening and resetting the SSDDs.  I also see freezes in normal W10 1803 operation.  The S7-391 has been a great machine for these past years.  Not sure this is heat related issue or a connection issue or ???
    Thanks for the information; since resetting machine doesn't work ….  Let you know if I open the case.

    doug
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