Activating inbuilt webcam on Acer Aspire 1810TZ

dalin362
dalin362 Member Posts: 18

Tinkerer

edited September 2023 in 2019 Archives
I have just given a very young relative of mine  my old Acer Aspire laptop  1810TZ  as a present. However, she discovered that the built in camera was not working. It did work some years ago, I did not need it so I didn care. Now the camera does not work and she wants to use the laptop for Skype, so I´d like to activate the camera. On UNITS - ASPIRE, it shows as a USB Camera, unit status says it works correctly and there are drivers (Windows\system32\drivers\ksthunk.sys   and the second one : Windows\system\drivers\usbvideo.sys.  However, Skype does not detect the webcam. Apparently the camera nedds an activation. Any idea how to get the built in camera to working status?

Best Answer

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    Answer ✓
    You already tested the camera in this link: https://pt.webcamtests.com/
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
«1

Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    Answer ✓
    You already tested the camera in this link: https://pt.webcamtests.com/
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • dalin362
    dalin362 Member Posts: 18

    Tinkerer

    Obrigado egydiocoelho. I can read some portuguese (as I can speak spanish). I understand from the webcam test, that there is a camera, but it is EITHER used, or it is BLOCKED by another application. So it is probably blocked, but the problem is how to detect which application blocks it? Anyway, you advice about the webcam chec k was very useful.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    edited May 2019
    OK! But did the camera work properly on the site? Have you tried activate the camera here?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • dalin362
    dalin362 Member Posts: 18

    Tinkerer

    I am afraid that I do not get any further. The CAMERA icon does not show on the start menu, webcam test says there is  a camera, but it is blocked by another application, but it does not say which. So I am at a loss.
  • Do you have any antivirus installed? It is possible that it is blocking access to the camera!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • dalin362
    dalin362 Member Posts: 18

    Tinkerer

    I have Microsoft Security Essentials, I´ll uninstall it and see what happens, then I´ll let you know.
  • dalin362
    dalin362 Member Posts: 18

    Tinkerer

    Uninstalling MSE did not help, something else seems to be wrong. An acquintance of mine who has some computer literacy told me I should check if imaging devices missing from device manager and try to rectify that, so I´´ try that and then let you know what happened.Again, muito obrigado for your kind effort to help

  • Check and post the result here!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • dalin362
    dalin362 Member Posts: 18

    Tinkerer

    The mentioned imaging devices missing fix only works with WIN 10, my old laptop has WIN7 ULTIMATE. You wrote check and post here, what shall I check?
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • dalin362
    dalin362 Member Posts: 18

    Tinkerer

    Thanks for your suggestion, however, the fix you suggest is good only for WIN10 and not for WIN7 as it states, because WIN 7 lacks the necessary icons to do this fix.
    I´ll probably give up, have tried all kinds of solutions till no avail. My niece´s daughter is not happy about it, but I´ll probably buy her a cheapie webcamera. It is possible that the laptop camera is damaged. Thanks for all you effort to help
  • You said that an application is blocking webcam access, correct? If so, try this tip: https://www.thewindowsclub.com/which-app-using-webcam-windows
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • dalin362
    dalin362 Member Posts: 18

    Tinkerer

    Well, again, the fix you mentioned  is only for WIN 10, my laptop runs WIN 7 Ultimate
  • The process explorer program works on windows 7 too! This program will identify which application is using the webcam!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • dalin362
    dalin362 Member Posts: 18

    Tinkerer

    I´m afraid I am at a complete loss how to work the process explorer program in WIN 7. Under "run" I type gpedit.nsc, eventuallu after some clicking I arrive at Windows Components on the left hand menu, but there is no menu for App Privacy under windows components, I get stuck here. Any ideas about how to run it completely in WIN7?
  • The processor explorer program is just an executable file, ie you do not need to install. It should work perfectly on windows 7. See I've run it here and it worked:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Then you must inform the program that is blocking the webcam!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • dalin362
    dalin362 Member Posts: 18

    Tinkerer

    Thanks again. How do I start the process  explorer on WIN 7?  It is getting late here, so hopefully see you tomorrow.
  • So my friend:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • dalin362
    dalin362 Member Posts: 18

    Tinkerer

    Following an advice from another source, I tried the clean boot, the camera should show after clean boot in case it was blocked by another application, as the original webcam test said. However, the camera does not appear on the menu even after the clean boot. A new webcam test says the camera was discovered, but "A faixa de video está pausada". My portuguese is not good enough to understand this, I know it has to do something with the video software, but have no idea. Tried various other webcam tests, most of them just don´t give any reason why the camera does not work, a test in my own language (swedish) says (probably wrong translation from english), that there´s  some sort of a video problem.
    I´ll now try to follow your advice regarding the process explorer and see if it helps.