No working at all - predator g9-592

DrTamim
DrTamim Member Posts: 22 Troubleshooter
edited November 2023 in 2019 Archives
hi 
i have acer predator g9-592 
it was work good and suddenly it turned off and never turn on again,,
I tried battery rest and I bought new charger but still not working 

can you help me please?

«13

Answers

  • MartinJohn00001
    MartinJohn00001 Member Posts: 636 Seasoned Specialist WiFi Icon
    @DrTamim

    Hi, can you tell me whether you see the charging light when you plug in the charger?

    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3
  • DrTamim
    DrTamim Member Posts: 22 Troubleshooter
    @DrTamim

    Hi, can you tell me whether you see the charging light when you plug in the charger?
    No charging lights 
  • MartinJohn00001
    MartinJohn00001 Member Posts: 636 Seasoned Specialist WiFi Icon
    DrTamim said:
    @DrTamim

    Hi, can you tell me whether you see the charging light when you plug in the charger?
    No charging lights 
    Did you try the battery reset by inserting the pin or paperclip inside the pinhole at the backside of the laptop?

    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3
  • DrTamim
    DrTamim Member Posts: 22 Troubleshooter
    DrTamim said:
    @DrTamim

    Hi, can you tell me whether you see the charging light when you plug in the charger?
    No charging lights 
    Did you try the battery reset by inserting the pin or paperclip inside the pinhole at the backside of the laptop?
    Yes 
  • MartinJohn00001
    MartinJohn00001 Member Posts: 636 Seasoned Specialist WiFi Icon
    @DrTamim
    It seems it is an hardware issue, if your unit is under warranty, kindly contact the warranty support. kindly check the below link and select  your location and proceed.
    http://www.acer.com/worldwide/support/
    Hit accept if you find this answer useful!  :)

    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3
  • DrTamim
    DrTamim Member Posts: 22 Troubleshooter
    @DrTamim
    It seems it is an hardware issue, if your unit is under warranty, kindly contact the warranty support. kindly check the below link and select  your location and proceed.
    http://www.acer.com/worldwide/support/
    Hit accept if you find this answer useful!  :)
    Actually its out of warranty :(
  • MartinJohn00001
    MartinJohn00001 Member Posts: 636 Seasoned Specialist WiFi Icon
    @DrTamim
    kindly contact the acer support and they will let you know with further instructions.
    Hit accept if you find this answer useful! :)

    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3
  • Do the battery and power leds light up? Have you checked that this button is being pressed correctly?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • DrTamim
    DrTamim Member Posts: 22 Troubleshooter
    Do the battery and power leds light up? Have you checked that this button is being pressed correctly?

    Can you explain more please?
  • First, I wonder if you are plugging the notebook directly into a properly grounded electrical outlet? Then let the battery and power LEDs light up or flash!
    About this button, it is a power interruption button, which when not being pressed properly, the notebook will not turn on. To make sure the button is pressed down, put some layers of electrical tape over the button:

    Or you can check if there is any loose lower case screw:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • DrTamim
    DrTamim Member Posts: 22 Troubleshooter
    First, I wonder if you are plugging the notebook directly into a properly grounded electrical outlet? Then let the battery and power LEDs light up or flash!
    About this button, it is a power interruption button, which when not being pressed properly, the notebook will not turn on. To make sure the button is pressed down, put some layers of electrical tape over the button:

    Or you can check if there is any loose lower case screw:

    No light at all ,, I check everything 
  • Have you checked the power adapter with the multimeter?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • DrTamim
    DrTamim Member Posts: 22 Troubleshooter
    Have you checked the power adapter with the multimeter?
    I already bought new one but i connect the black out and red in the pin of the head but no number shows ،،can you explain how to test please 
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • DrTamim
    DrTamim Member Posts: 22 Troubleshooter
    I check it ,, its good
  • So it's some internal problem! You can try disconnecting the hardware like hds, memories, ssds and etc and go connecting each individually and testing. But ideally take in a service center to check the motherboard!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • DrTamim
    DrTamim Member Posts: 22 Troubleshooter
    So it's some internal problem! You can try disconnecting the hardware like hds, memories, ssds and etc and go connecting each individually and testing. But ideally take in a service center to check the motherboard!

    Ok thank you 
  • DrTamim
    DrTamim Member Posts: 22 Troubleshooter
    I would ask if the battery dead .. this thing happened?
    i mean if I change the battery you think it will work?
  • Also, check this diagram:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,305 Trailblazer
    edited October 2019
    I checked that you posted in another topic. There was a user with a problem who was able to solve a similar problem on this notebook model by replacing the cmos rtc battery.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)