Sound Audio / Video Out of Sync(Model Aspire VN7-572TG)

2

Answers

  • csharporbflat
    csharporbflat Member Posts: 18

    Tinkerer

    as far as I can tell, there is no bios update on my model.

    Also. Someone said disabling HPET in the bios could solve the issue but there is no option for that, Acer bios is very locked down
  • It is a risky procedure and I do not take any responsibility for any damage.
    Also, have you tried resetting the internal battery?
    https://youtu.be/NfhgnxUJoZo
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  • csharporbflat
    csharporbflat Member Posts: 18

    Tinkerer

    there does not seam to be a bios upgrade for my model. Someone said disable HPET in bios but there is no setting for that. Acer bios is very locked down
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,305 Trailblazer
    edited May 2019
    Can you post the link from this user that said to disable hpet?
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  • csharporbflat
    csharporbflat Member Posts: 18

    Tinkerer

    Can I see what page that bios update came from, I would like to read it and see exactly what it does
  • Have you tried to reset the battery to see if it solves the problem? I'm not sure if the firmware upgrade will solve the problem! Are you using version 1809 or 1903 of windows 10?
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  • csharporbflat
    csharporbflat Member Posts: 18

    Tinkerer

    what would the battery have to do with anything?

    I tried 1809, and 1903 no difference
  • Resetting the battery usually solves many problems on the notebook! I recommend you try this procedure. To know the version of windows, check here:

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  • csharporbflat
    csharporbflat Member Posts: 18

    Tinkerer

    correct me if Im wrong but does't resetting the battery just reset BIOS to its default values? Since I have already reset bios to defaults, from within it, I don't see what resetting battery would achieve.
  • I mean resetting the internal lithium battery. Does not interfere with uefi! Some questions: When you restored your notebook by pressing alt + f10 before the Acer logo, did the problem with the audio remain? Has this problem always existed since the purchase of the notebook? Does the problem only occur on the battery or when you plug the notebook into the power adapter? Is the notebook configured for high performance power options?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • csharporbflat
    csharporbflat Member Posts: 18

    Tinkerer

    I mean resetting the internal lithium battery. Does not interfere with uefi! Some questions: When you restored your notebook by pressing alt + f10 before the Acer logo, did the problem with the audio remain? Has this problem always existed since the purchase of the notebook? Does the problem only occur on the battery or when you plug the notebook into the power adapter? Is the notebook configured for high performance power options?
    YES, NO, YES(both battery/ plugged in), YES
  • have you checked if disabling fast startup in windows power options, if it solves the problem?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • csharporbflat
    csharporbflat Member Posts: 18

    Tinkerer

    think i have been through all of that will have to try the battery thing
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited June 2019
    you said earlier that you had BIOS 1.05, the correct updated BIOS for your model is 1.11, check it out on your models support page link below
    https://www.acer.com/ac/en/US/content/support-product/6458?b=1

    Please click YES if I answered your question

    I am not an ACER employee
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  • leahjnes
    leahjnes Member Posts: 1 New User
    We will go back to my original question. Lets suppose this is a hardware issue...

    Soulfullyyoursonlinebakery.com


  • Yes, it may be a problem in the hardware, but it can also be a problem in bios, so much so that Acer has released some fixes for the realtek through the bios for other models. That's why I think you should try updating the bios, even if the changelog does not report anything about the audio. I recommend that you also try to restore the internal lithium battery. Do these procedures and post the result here!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited June 2019
    Can I see what page that bios update came from, I would like to read it and see exactly what it does
    This is the page the BIOS update comes from, you said earlier that you had BIOS 1.05, the correct updated BIOS for your model is 1.11 and regardless of the listed BIOS fixes updating the BIOS may fix the problem, check it out on your models support page link below
    https://www.acer.com/ac/en/US/content/support-product/6458?b=1

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • csharporbflat
    csharporbflat Member Posts: 18

    Tinkerer

    updated bios, did battery reset, sorry to report no change.  SO it is a hardware issue, so question is now how do I fix it
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    updated bios, did battery reset, sorry to report no change.  SO it is a hardware issue, so question is now how do I fix it
    *****, let me think I'll get back to you

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Have you checked if the same problem occurs in another operating system, such as linux or windows 8 for example?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
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    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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