Sound Audio / Video Out of Sync(Model Aspire VN7-572TG)

csharporbflat
csharporbflat Member Posts: 18

Tinkerer

edited November 2023 in 2019 Archives
Model Aspire VN7-572TG

So on every single video, weather its streaming from netflix or youtube, downloaded videos, or even commercial dvd's there is an audio lag, This occurs regardless of weather I am using the built in speakers, plugged in headphones, or bluetooth headset. I have tried different browsers, and had to resort to using players like VLC or Kodi just to have some audio delay adjustments, but it is very difficult process to get it matching it video, and it has to be done every time. It is getting very annoying at this point.

I even tried all of the troubleshooting 

1. it is not the internet or router as this does not occur on other computers.

2. disabled internal speakers

3. Installed miscrosoft sound drivers

4. Installed latest sound drivers from realtek site

5. Installed latest video card drivers from Nvidia

6. Reinstalled OS

7. Tried on linux also, same issue but to a much lesser degree.

------------------------

The only conclusion that I can draw at this point is that it is a problem with the sound card itself.

Is the sound card soldered into the MB, can this be replaced, or does the whole MB have to be replaced?

In the case that the whole MB has to be replaced, how would this effect WIN 10, would it say that I have to reactivate it? I am pretty sure I did not get a win10 key with this computer as I thought win10 was built into the MBs now.

Is it difficult to replace the MB on this computer?

«13

Answers

  • Hello! Is windows 1803, 1809, or 1903?
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  • csharporbflat
    csharporbflat Member Posts: 18

    Tinkerer

    its WIndows 10, thanks
  • Have you already upgraded windows 10 to version 1903?
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  • csharporbflat
    csharporbflat Member Posts: 18

    Tinkerer

    edited May 2019
    how do i determine that? So far it has done every automatic update.
  • Here my friend:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • csharporbflat
    csharporbflat Member Posts: 18

    Tinkerer

    win 10 home - 1803
  • Have you tried updating windows through windows update? Have you already installed the audio codecs?
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • csharporbflat
    csharporbflat Member Posts: 18

    Tinkerer

    thanks for the reply. Update through windows update failed, I thought audio codecs were in the driver, as I said I tried both the realtek driver from their site, and the Microsoft driver as some people suggested.
  • Have you tried downloading the k-lite codec pack program?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • csharporbflat
    csharporbflat Member Posts: 18

    Tinkerer

    pretty sure I did that initially

    Maybe I should actually get rid of that because it is not technically needed 
  • Is there any installed program like divix, dolby audio installed? If so, have you tried uninstalling them?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • csharporbflat
    csharporbflat Member Posts: 18

    Tinkerer

    i believe dolby was installed, will try a few of these things
  • Ok! Post the result here!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • csharporbflat
    csharporbflat Member Posts: 18

    Tinkerer

    everything has been updated, dobly has been removed, klite has been removed. All drivers upto date

    sorry to report that it makes no difference.

    So we will go back to my original question. Lets suppose this is a hardware issue
  • One question: Has this audio delay ever occurred? Or did the problem exist after a windows update? What is the uefi firmware version?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • csharporbflat
    csharporbflat Member Posts: 18

    Tinkerer

    i don't think it always occured, something caused it, I still think it is hardware related, as I have done windows reinstall. I dont know how I find out  ufi version
  • Did you reinstall windows by pressing alt + f10 before the Acer logo? To find the uefi version, open the acer care center:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    There is a way to find out if it is hardware or software by installing the generic Windows sound driver, steps are below. If the problem persists I think it's hardware
    https://neosmart.net/wiki/fix-realtek-audio-delay-lag/

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • csharporbflat
    csharporbflat Member Posts: 18

    Tinkerer

    same problem occurs with the generic driver, bios v 1.05

    so if it is hardware I will point back to my original question

    Model Aspire VN7-572TG

    So on every single video, weather its streaming from netflix or youtube, downloaded videos, or even commercial dvd's there is an audio lag, This occurs regardless of weather I am using the built in speakers, plugged in headphones, or bluetooth headset. I have tried different browsers, and had to resort to using players like VLC or Kodi just to have some audio delay adjustments, but it is very difficult process to get it matching it video, and it has to be done every time. It is getting very annoying at this point.

    I even tried all of the troubleshooting 

    1. it is not the internet or router as this does not occur on other computers.

    2. disabled internal speakers

    3. Installed miscrosoft sound drivers

    4. Installed latest sound drivers from realtek site

    5. Installed latest video card drivers from Nvidia

    6. Reinstalled OS

    7. Tried on linux also, same issue but to a much lesser degree.

    ------------------------

    The only conclusion that I can draw at this point is that it is a problem with the sound card itself.

    Is the sound card soldered into the MB, can this be replaced, or does the whole MB have to be replaced?

    In the case that the whole MB has to be replaced, how would this effect WIN 10, would it say that I have to reactivate it? I am pretty sure I did not get a win10 key with this computer as I thought win10 was built into the MBs now.

    Is it difficult to replace the MB on this computer?


  • Have you tried upgrading the uefi bios firmware? On some models, audio problems have been fixed after updating the uefi bios firmware!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)