Acer Predator 15 G9-591-70VM not turning on, how can I resolve this?

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  • MattOrvis
    MattOrvis Member Posts: 13

    Tinkerer

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    Jack, the battery power light does turn red if I plug the power cable in, would that change your thoughts on it? 
  • MattOrvis
    MattOrvis Member Posts: 13

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    Egy, oh that's the switch you meant. I followed the steps from earlier in the thread by putting electrical tape on the arm sticking down from the cover. Didn't change anything. I was suspicious of my fix so I held the switch down manually, and it still had the same behavior. Interestingly, if I let go of the switch when holding it manually, the power cut to the red light 
  • MattOrvis
    MattOrvis Member Posts: 13

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    Probed the power plug and it's reading 19.5v
  • MattOrvis
    MattOrvis Member Posts: 13

    Tinkerer

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    Leigh, how do disconnect and swap the battery? 
  • MattOrvis
    MattOrvis Member Posts: 13

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    Ok, pulled the while back plate off. Juggled every connector I could find, nothing was loose. Probed the battery, its outputting 2.9v. What am I looking for here? 
  • JackE
    JackE ACE Posts: 44,631 Trailblazer
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    More than 2.9volts. Jack E/NJ

    Jack E/NJ

  • JackE
    JackE ACE Posts: 44,631 Trailblazer
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    If that's the CMOS battery, it's low. Should be over well over 3volts. Jack E/NJ

    Jack E/NJ

  • MattOrvis
    MattOrvis Member Posts: 13

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    You think the battery is causing this? Shouldn't the battery be able to be charged when the cable is plugged in? Hard for me to imagine these symptoms being caused by a low battery 
  • MattOrvis
    MattOrvis Member Posts: 13

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    Gentlemen, it appears to be fixed! Grabbed a new CR2032 battery from the store and popped it in. (so far) totally fixed! 
    Thank you 3 new friends very much, you've saved me a ton! 
  • JackE
    JackE ACE Posts: 44,631 Trailblazer
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    Congrats!!! Buy LeighD a drink and give him a big Promote---Shun and a Like !!!  :)  Jack E/NJ



    Jack E/NJ

  • LeighD
    LeighD Member Posts: 15 Troubleshooter
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    Awesome!! Happy to hear it's up and running again :)
  • JackE
    JackE ACE Posts: 44,631 Trailblazer
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    BTW, the CMOS or BIOS battery is a non-rechargeable primary Lithium coin battery like those found in newer quartz watches. It's not a rechargeable Lithium ion battery. They're supposed to last 10 years with low drain devices except when they don't.  My experience has been 3-6 years in a number of different devices that depend on them. They only have to lose a few tenths of a volt to be completely useless.  Jack E/NJ  

    Jack E/NJ

  • Commodore_1995#
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    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
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    Yeah sometimes the cmos batteries are depleted it happened to me also especially when the units are on stock for awhile before they are sold of if the same happen to the batteries and i completely agree with @JackE they are supposed to last that time unless either they were already faulty or almost depleted when they got put it 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • ENGR_LABZ
    ENGR_LABZ Member Posts: 6

    Tinkerer

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    I have the same problem may you see the link...  https://www.youtube.com/watch?v=4FnrO38lu0o
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited July 2020
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    ENGR_LABZ i already replied to your own thread please lets keep your issue there to not confuse everyone else replying on both places at the same time  :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • EngOmar
    EngOmar Member Posts: 1 New User
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    Kindy I need Help i have 

    Acer Predator 15 G9-591-70VM

    but is not working and he is only the light is working , Find the pic’s

  • JackE
    JackE ACE Posts: 44,631 Trailblazer
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    This is an old thread. Please start your own thread for better response. Jack E/NJ

    Jack E/NJ