Examples: Monday, today, last week, Mar 26, 3/26/04

Acer Spin 3 Sp315-51 ghost Touches problem

I have been using my Acer spin 3 sp315-51 i7 for about 2 years and never had any problem with it. But last week, it started giving ghost touches on my screen. I am doing my college work and suddenly on the right side on the screen multiple touches starts to appear in the vertical position and it messes up everything on show. When I close the lid and open it again, it disappears and reappears after 10 minutes or so. Besides disabling the touch screen, what can I do to fix this problem?

FAQ & Answers

  • egydiocoelhoegydiocoelho Posts: 24,590ACE Trailblazer
    Has this problem happened after some windows update? Have you tried to calibrate the touchscreen? Have you tried cleaning the touchscreen?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • FaizanAshrafFaizanAshraf Posts: 3Member New User
    Has this problem happened after some windows update? Have you tried to calibrate the touchscreen? Have you tried cleaning the touchscreen?
    there usually updates once a month and get installed automatically. Yes, I have calibrated the screen and cleaned the touch screen but no results.
  • egydiocoelhoegydiocoelho Posts: 24,590ACE Trailblazer
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • FaizanAshrafFaizanAshraf Posts: 3Member New User
    yeah, I read the post and tried those methods but it did not work. I also tried resetting my device but it also did not work. I wonder if I install windows with bootable drive, would this problem disappear? Also if my warranty for the product ended about a year ago, now if I send my laptop to Acer, Do I have to pay? if so how much? and Does not hardware is under lifetime warranty?
  • egydiocoelhoegydiocoelho Posts: 24,590ACE Trailblazer
    If there is a restore point before the day the problem occurred, you can restore the notebook! Do you know if windows was updated before presenting the problem? About the warranty, I believe you must pay to ship the product! Also try reinstalling windows 10 by pressing alt + f10 before the Acer logo. But you need to backup your files as a precaution!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • civilwarcivilwar Posts: 1Member New User
    I have had the same problem with my laptop! Ghost touch screen taps on the right side of my screen :/

    Has anyone found a solution to this?
  • egydiocoelhoegydiocoelho Posts: 24,590ACE Trailblazer
    @civilwar ;Ideally you create a new topic by clicking Ask a question! Add me by putting the @!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • ccormenyccormeny Posts: 1Member New User
    Having the same problem with my notebook.  Has Acer provided any technical support to fix it?
  • egydiocoelhoegydiocoelho Posts: 24,590ACE Trailblazer
    @corccomany Ideally, you should create a new topic by clicking "ask a question". Add me by putting an @.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • mariettausermariettauser Posts: 1Member New User
    My spin 3 is doing this as well.  Flashing circles in a vertical line about 2 inches from the left side.  Open and closes and re-sizes windows by itself.  I re-installed drivers and it still happens.  Had to disable the touchscreen human interface.  At least I can use it in laptop mode, but would like a fix for it!  Let me know if anyone knows of a resolution.
  • @mariettauser ;Ideally, you create a new topic by clicking ask a question. Add me by putting an @.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
Sign In or Register to comment.

Who's Online148

Aldur67
Aldur67
ambassador2536745345
ambassador2536745345
andylb
andylb
Arthurssantos
Arthurssantos
Ayslancbj
Ayslancbj
Egelie
Egelie
Eliéser_Daniel
Eliéser_Daniel
Gic793
Gic793
IronFly
IronFly
IVAN_PC
IVAN_PC
Mathieu07
Mathieu07
Mishka87
Mishka87
TF21045
TF21045
thalysluis
thalysluis
+134 Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

New Here?

So, what are the rules of this place? Check out our Acer Community User Agreement. Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

Intel Extreme KAtowise 2019
Predator Join the forum discussions on our
Predator line of products.
Find out about the Acer ACE program.