Broken right hinge A515-51G-5504

Hey guys!

I'm having the same problem as observed in other posts around this community like here here2 and here3.. etc. There are no signs of a drop as case is intact (see picture attached) However it hasn't yet cracked as bad as in other posts, so i can't tell how bad the problem is without tearing it apart. I just see tension being put on the screen case every time i open / close the lid which means the hinge is broken on that side.

I am still 1 month due till the end of the warranty, given what i've checked in the SNID calculator. Should this be covered by warranty? I'm currently out of the USA (in Argentina) so idk if that is a problem in any way.

Also tried contacting some mods i found from other posts but it seems I can't (or don't know how to) DM them.

FYI the screen is still working, yet the case is being slowly degraded or cracked. I've used some very thin fishing chord to try keep it in place as i've been able to "wrap" the case's corner with it. The attached pictures show this clearly.

If it helps, S/N is NXGT0AA003xxxxxxxx

Thanks for helping!

Image: https://us.v-cdn.net/6029997/uploads/editor/y1/g66fr93ge5aq.jpg

Image: https://us.v-cdn.net/6029997/uploads/editor/fj/crasm9r1urt0.jpg

Image: https://us.v-cdn.net/6029997/uploads/editor/q4/efp73pgmbko0.jpg

Accepted answers

All comments

Du_little

Hi!!

@vendesamsunggalaxys2

For your information, physical damages & customer induced damages are not covered under Acer Standard Manufacturer Warranty. If you are sure that unit was not dropped anywhere and crack happened naturally, contact Acer technical Support in your region https://www.acer.com/worldwide/ and look for repair options.

vendesamsunggalaxys2

Hi @Du_little
and thanks for answering.

I presume you mean the following Acer Standard Manufacturer Warranty ?

Reading over that I see that Acer covers Hardware support so it should be covered.
On the exemptions on customer induced damages such as point e)

When the product has received any accidental or intentional physical damage or has been exposed to harmful elements such as water, acid, fire, weather, fluctuations in voltage or any other similar or analogous damage.

The product wasn't dropped or physically damaged else it would be scratched/dented on the outside (pictures don't show this). Having used other branded laptops for years, it is very uncommon for hinges to break from the inside so I don't expect this not to be covered by hardware warranty.

Thank you for the suggestion, I'm in contact with tech support at the moment, trying to figure out options for service repair outside of the US.

Kev0806

In my experience, as an Acer authorized parts distributor, Acer tends to be very good when it comes to warranty. If you have any problems please contact me I'm happy to see what I can do to help.

Quick Links

Top Members

Weekly

Puraw 365

Jack22 195

RenanVilela 95

Diya1811 90

StevenGen 80

Swift Series Intel^® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel^® Evo™