G3-572 Predator overheating issue

I have a predator G3-572. I bought it from Flipkart on woman's Day offer on 8/3/2018 for 60k. Initially I was not using it for gaming, IIwas just using it for normal purposes.
But recently i started some games on it like Far cry 3, cs go.
Average temperature I am getting is around 87°C and it also gives spikes upto 97°C.
So, I reported a complaint for this to Acer care.
The Technician did thermal pasting using paste Artic silver 5, but I haven't found any temperature decrement in cpu temperature it's still goes upto 97°C.
Then that technician discussed with his seniors over this topic and that seniors was saying that, 98° is very normal temperature for cpu of Predator and it can tolerate upto 120°C very easily.

I don't guys what to do in this condition, Plz help me out, tell me whatever information you know about this.

( My warranty is expiring on 8/3/2019 ) that's why I am in tension about this. I have to report it before expiry of date if I have any problem.

Plz help faster !!

Accepted answers

ven98

97C-98C(in a case of very poorly applied thermal paste you can see it go up to 100C) is pretty much the max temperature you will see a CPU ever reach. Anything higher than that and the system will shut down to prevent damage to the CPU. Before repasting you mentioned that the average temperature is around 87C, which isn't so bad and it could be easily reduced by undervolting the CPU with throttlestop. Temperatures spikes(higher than the average temperature) are normal and they won't damage or throttle the CPU. In other words what you should be looking for is the average temperature not going above 85C, not the max temperature that usually lasts for miliseconds.

Was there any temperature improvement at all after the repaste with arctic silver 5?

What is the GPU temperature like?

ven98

You can try undervolting the CPU with throttlestop to reduce the CPU's temperature. Many guides can be found online explaining how to undervolt. Undervolting is harmless and doesn't reduce performance.

ven98

I am not very familiar with how the performance in games should be, as it heavily depends on what settings you are playing the game on.

ven98

You can check online how other devices with a similar hardware perform. Also make sure Vsync is disabled.

ven98

Undervolting may void the warranty, but if you factory reset windows before sending the laptop the service centre, there is no way for them to find out whether you have undervolted or not.

ven98

Maybe the technician hasn't tightened the screws on the heatsink enough.

All comments

ven98

Abhijeet26199 said:

The Technician told me that , if the lappie shutdown while playing due to overheating, then company will give me a replacement.

I don't think that is true. The laptop might not shutdown while gaming at all even if there is no thermal paste applied at all, because the CPU will just downclock/throttle itself to very low frequencies to prevent the temperature going above 97C. The games will still run, but they will be lagging, because the CPU will work under 2GHz for example. Not shutting down doesn't mean it is working as intended.

xapim

Abhijeet26199 said:

xapim said:yeah the technician told me that

Abhijeet26199 said:

Should I replace it???

Who told you that acer engineer ?

@Abhijeet26199 its normal to have high temps on a gaming laptop which can be easily fixed with optimizing windows/undervolting and last resort repasting but not normal crashing/shutting down out of the box so yeah if they told you that just get a replacement

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