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Firmware unclear for XB271HU shwoing the "line down the middle" overlapping image issue

marcelsermarcelser Posts: 1Member New User
Hi I'm using a Acer Predator XB271HU A Monitor which shows exactly the line down the middle issue sometimes which is described here:
https://community.acer.com/en/discussion/418751/line-down-the-middle-overlapping-image#latest

The point is when I lookup the firmware in factory mode it says FW 20170206_0_3025_15 which is a totally different number scheme then what you list in that thread. Of course I do want to get my monitor fixed as this is really very annoying. And I would need to have it fixed in Switzerland, are they aware of the problem and will fix it free of charge? 

FAQ & Answers

  • Acer-MannyAcer-Manny Posts: 2,063Acer Crew Acer Crew

    Hi marcelser,


    We would like to apologize that you are experiencing this with your monitor. The issue should be resolved with the version that you posted here 20170206_0_3025_15. But even with the newly applied firmware, there are rare and isolated instances where you may encounter the issue. If you do, we suggest turning your monitor off, then back on.


    If your still experiencing this issue, i recommend you contacting your local Acer support center for better assistance: https://www.acer.com/ac/fr/CH/content/service-contact


    Best Regards,

    Acer-Manny 

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