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My Helios 300 gets overheated even after changing thermal paste

neo4evrneo4evr Posts: 6Member

Tinkerer

Hi,
So I have this Acer predator Helios 300 laptop with i5 processor and GTX 1060 graphics card. From the very beginning the processor hits 99C when gaming so I called support and the engineer came to change the thermal paste. 
After changing the thermal paste it was working OK at maximum 77C for a few moments. But after like 3 hours, it again started to hit temperatures of 99 and even 100C with frequent frame drops in games.
The engineer once again changed the thermal paste, this time with Arctic Silver 5. It worked OK for a few moments and again after a few hours the temperature hitted 96C. Although a little better than before but still frame drops in games. 
I am really confused why this is happening. I requested for changing the motherboard 2 months ago and still according to the support team the motherboard is not available so they are telling it will take time. I am facing a lot of harassment. 
Can you please help me out what is wrong with the laptop?
Many thanks in advance

FAQ & Answers

  • Jack22Jack22 Posts: 1,487ACE Pioneer
    @neo4evr
    Predator and Nitro products are engineered to withstand higher operating temperatures than traditional notebooks. These systems include features that help with cooling and heat dispersion. The CPU and GPU are designed to handle temperature spikes in excess of 98 degrees Celsius without causing damage to the components. It is common for PC temperatures to spike temporarily during heavy gaming or graphic usage. If the system encounters excessive temperatures that could damage the hardware, it will automatically shut down to protect the components from becoming damaged.

    Click on 'Yes' if the comment answers your question!
  • neo4evrneo4evr Posts: 6Member

    Tinkerer

    Jack22 said:
    @neo4evr
    Predator and Nitro products are engineered to withstand higher operating temperatures than traditional notebooks. These systems include features that help with cooling and heat dispersion. The CPU and GPU are designed to handle temperature spikes in excess of 98 degrees Celsius without causing damage to the components. It is common for PC temperatures to spike temporarily during heavy gaming or graphic usage. If the system encounters excessive temperatures that could damage the hardware, it will automatically shut down to protect the components from becoming damaged.

    Click on 'Yes' if the comment answers your question!
    I understand but my problem is that due to this overheating games are encountering frequent framedrops and also some applications are performing poorly due to thermal throttling. 
  • xapimxapim Posts: 1,160Member High-End Contributor
    edited February 5
    @neo4evr that seems to me it was a bad repaste it means it worked ok but whne it started to settle it went back to the same issue either he applied too much paste or not enough or even left bubbles when applying it i would ask them to repaste it again but this time use the paste you want to like for ex kryonaut and i would make sure it was properly applied this time and as5 its rubish now i used to use it it was good a few years ago but these days its useless only +- good for old laptops and for sure not recommended for a gaming laptop as i said kryonaut or some with similar specs for gaming laptops/desktops i repasted all my laptops old and new with kryonaut my hp mini intel atom its on 13 on idle :p and my G3 cpu 36 gpu 34 idle and 65 to 70 max gpu and 70 to 75 +- max cpu games on ultra so a good repaste/undervolt and windows optimization can make the big difference on a gaming laptop


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join/follow the H300 fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https//www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


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