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Bluetooth can pair to an audio device but receives an error when attempting to connect.

I have an Aspire V3-372T. I can pair with bluetooth devices just fine, but when I go to the windows 10 bluetooth settings and try and connect I get the error "That didn't work. Make sure your Bluetooth device is still discoverable, then try again."

I've tried this with bluetooth speakers, headphones, etc. For some reason with audio devices it refuses. This occured after updating some drivers (I haven't done it since I got the computer a few years ago). This was a big mistake because now I cannot restore previous versions of the drivers in the device manager menu. I do not remember which drivers I updated, but it was most likely all of the ones that were out of date (4 or 5). 

Frustrated, I tried installing each of the three different bluetooth drivers that acer has on the product page:
https://www.acer.com/ac/en/US/content/support-product/6399?b=1&pn=NX.G7CAA.001&sn=NXG7CAA00161209CE36600

This didn't work. Thinking that it had to do with the audio driver I tried that as well, no luck. I ran windows DISM tool and it's system filechecker and there were no errors. SO it's not a windows 10 thing and more likely only a driver issue.

Any suggestions??

Aspire V3-372T

FAQ & Answers

  • JackEJackE Posts: 12,031ACE Trailblazer
    >>> cannot restore previous versions of the drivers in the device manager menu.>>>

    Do you mean all the rollback options are grayed out? Jack E/NJ
  • schmittycityschmittycity Posts: 5Member New User
    JackE said:
    >>> cannot restore previous versions of the drivers in the device manager menu.>>>

    Do you mean all the rollback options are grayed out? Jack E/NJ
    Yes. The option is grayed out. 
  • JackEJackE Posts: 12,031ACE Trailblazer
    Uninstall all the BT drivers from Device Manager including those you might find under the network folder. Don't manually re-install any of them. Exit Device Manager. Reboot the machine and let Windows auto re-detect BT and re-install the drivers it wants. Jack E/NJ
  • schmittycityschmittycity Posts: 5Member New User
    JackE said:
    Uninstall all the BT drivers from Device Manager including those you might find under the network folder. Don't manually re-install any of them. Exit Device Manager. Reboot the machine and let Windows auto re-detect BT and re-install the drivers it wants. Jack E/NJ
    This did not work. Still no luck.
  • JackEJackE Posts: 12,031ACE Trailblazer
    OK. If other BT devices still connect, uninstall audio devices. Exit Device Manager without re-installing. Reboot. Jack E/NJ
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