Cant install Predator Sense

Russel
Russel Member Posts: 2 New User
edited November 2023 in 2018 Archives
Guys what seems to be the problem if i cant install the predator sense? My helios model is PH317-52-770M.
I sent my unit to Acer Service Center here in Riyadh because i cant run the Nvidia Control Panel and the right Mouse of tracking pad does not work. After 2 weeks (maybe october 10) i recovered my unit. They said they changed the Mother Board. At the same night i tried to Reset my Helios. After resetting the same problem arised. So on the following day (october 11) i went back to service center to tell the the issue(again). I talked with the Service Center Manager and he introduced me to the Acer Technician. The technician said he will reformat my unit and install new windows. After waiting for almost 8 hours it was finished. I check the unit with the technician. It was good, everything is working fine. The nvidia control panel and the right mouse of the pad is working. But upon checking i noticed that theres no predator sense anymore. The technician took and downloaded the Predator Sense to Acer website. Upon installing theres some error like the laptop cannot detect or cannot recognize something like that (i forgot the exact message). The technician told me to leave (again) the unit to him. So i leave it to him and leave the service center. Everyday i always ask for updates until today(october 25th). He always says that they cant still install it. Although they have already escalated it with Acer main office. I called Acer Dubai and they sent email to the Technician in Riyadh. But i dont know whats the status of my unit. The always says that the bios is not accepting or not compatible with the Acer Softwares.

Do you guys think it will still be repair? 
Any suggestions or steps to make it work again? I will forward it to them if ever.
Thank you so much guys. Im so sorry if this was so long.
Its so frustrating for me since i bought it bnew and only had it for almost 2 months. 

Answers