Samsung 970 PRO NVMe M.2 not recognized Predator Helios 500 (PH517-61-R0GX)

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  • ToadThumper
    ToadThumper Member Posts: 9

    Tinkerer

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    Hello, I've recently purchased the PH517-61 and am considering returning it due to some bad feedback from the community. Has this been confirmed, of the two m.2 ports, one is ONLY SATA III compatible and both are NOT NVMe? Acer just released a new BIOS on Nov 28. Did anyone update and did that fix any of the problems? Also, well, there's the ram issue ...but I was planning on replacing those anyways. Taking apart the laptop to get to them isn't ideal but it's doable. A content creator's dream only half realized...
  • Commodore_1995#
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    According to the service manual, one port accepts sata 3 and the other nvme! However, usually the nvme port also accepts SATA 3! About bios, hope some users have downloaded this bios to tell you if there was or improved performance of the notebook!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • ToadThumper
    ToadThumper Member Posts: 9

    Tinkerer

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    According to the service manual, one port accepts sata 3 and the other nvme! However, usually the nvme port also accepts SATA 3! About bios, hope some users have downloaded this bios to tell you if there was or improved performance of the notebook!
    Where is this service manual? The only thing I could find is some half-baked PRedator Helios 500 user manual which covers both the 51 and 61 models. Having only one NVMe slot is in opposition to their advertisement. Looks like it's going back. Why won't you let me love you, Acer...
  • Commodore_1995#
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    See this photo:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • vanadium
    vanadium Member Posts: 68 Devotee WiFi Icon
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    That doesn't mean it supports a SATA SSD on the m2 port. It may just mean the regular SATA port accepts both HDD and SSD. As many people struggle to make Sata m2 ssds work on the m2 ports, I suspect only NVMe SSDs are recognized by the m2 ports.
  • Commodore_1995#
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    @vanadium

    This information I took from the ph517-61 service manual!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • ToadThumper
    ToadThumper Member Posts: 9

    Tinkerer

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    @vanadium

    This information I took from the ph517-61 service manual!
    I get that's where you're getting this info from, and I appreciate you posting! But where are you finding this service manual? What is the link?!? I have searched high and low and could not find it. 
  • Commodore_1995#
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    Unfortunately I can not make it available for download! Acer releases access so that ACE users can download service guides and help other users with information contained in these manuals!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • ToadThumper
    ToadThumper Member Posts: 9

    Tinkerer

    Options
    Unfortunately I can not make it available for download! Acer releases access so that ACE users can download service guides and help other users with information contained in these manuals!
    Acer, you're messing up. This probably would have helped people make a better-informed decision. That makes sense then. Again, thank you for sharing. 
  • Commodore_1995#
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    Accept my answer so that other users can see!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Lampka
    Lampka Member Posts: 7 New User
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    See this photo:

    I would like a photo for a model ph517-51 ?
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
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    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/