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Gpu issues with Helios 300

AgrovatterAgrovatter Posts: 5Member

Tinkerer

just got my Acer preditor 300 And had a few problems, when I tried to connect the hdmi to a monitor, it recognizes it’s plugged in but shows no signal. The gpu is also idle on predetor sense when games are open creating lag in all games like csgo and EFT at a constant 10-15 frames except when I first played a game of LOL when I first got it and it ran well enough in the where I diddnt notice (I’m assuming because it might have used the cpu integrated graphics). After both these things happened I installed the newest drivers from nvidia experience and ran the custom installation, reset my laptop, and the same thing happend, extremely low frames, any suggestions or solutions 

Best Answer

  • sri369sri369 Posts: 1,006 Valued Contributor
    Accepted Answer
    @Jack22
    found out that in device manager tis disabled, anyhting i can do about htis?

    Error 43 - bad chip. Get it replaced under warranty.
    Karma...
    LIKE - if helpful
    ACCEPT - if helped resolve
    This would help people who see this post in the future looking for a solution for the same issue...

FAQ & Answers

  • Jack22Jack22 Posts: 475Ally
    @Agrovatter

    Disable the Windows 10 file ''hiberfil.sys'' 

    ''hiberfil.sys'' is a file Windows uses to store everything in your ram to disk upon Hibernation-Sleep. You can disable hibernation by
    1. Press the Windows button on the keyboard to open Start menu or Start screen.
    2. Search for cmd. In the search results list, right-click Command Prompt, and then click Run as Administrator.
    3. When you are prompted by User Account Control, click Continue.
    4. At the command prompt, type powercfg.exe /hibernate off, and then press Enter.
    5. Type exit, and then press Enter to close the Command Prompt window
    Click on 'Yes' if the comment answers your question!
  • AgrovatterAgrovatter Posts: 5Member

    Tinkerer

    @Jack22 ; i did what you said and nothing happened, sense is still saying gpu still idle after i typed in this, even thought the command promp says that its using much more

  • AgrovatterAgrovatter Posts: 5Member

    Tinkerer

    in fact, only the integrated graphics show up on the task manager



  • AgrovatterAgrovatter Posts: 5Member

    Tinkerer

    @Jack22
    found out that in device manager tis disabled, anyhting i can do about htis?

  • Red-SandRed-Sand Posts: 1,552ACE Pathfinder
    edited September 13
    Error 43 *could* mean a faulty Nvidia chip.

    Unfortunately Nvidia released a large batch of bad chips not too long ago (a year or two?) 

    I know a lot of people from a lot of brands that this happened to (so not a Acer thing)
    If reinstalling Nvidias driver doesnt fix it then send it in for repair/replacement under warranty.
    - Hotel Hero
  • sri369sri369 Posts: 1,006Member Valued Contributor
    Accepted Answer
    @Jack22
    found out that in device manager tis disabled, anyhting i can do about htis?

    Error 43 - bad chip. Get it replaced under warranty.
    Karma...
    LIKE - if helpful
    ACCEPT - if helped resolve
    This would help people who see this post in the future looking for a solution for the same issue...
  • AgrovatterAgrovatter Posts: 5Member

    Tinkerer

    @sri369 thank you for helping! sucks that i have to return it right after getting it but happy that its under warranty, plan on returning it to amazon tomorrow!
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