I own an expensive high end monitor I purchased from Acer one year ago. The monitor no longer works but is covered under warranty. Acers warranty policy is they will fix my monitor but that it's my responsibility to get the monitor back to them. I have been to FedEx, Staples, and UHaul and none of them can provide the proper sized box and packaging materials that I would have had to purchase on my own but cant find anyway. I then called Acer Customer Service who told me there is nothing they can do, no way they can help and they have zero suggestions for me as to how to get this monitor back to them. Only that they will fix it but its my responsibility to get it back to them and to continue to spend my time and money figuring out how to do that? Terrible warranty policy and even worse customer service providing their customers with zero solutions if they have an issue. They had no issue taking my money but now that I have a faulty product not very helpful in fixing it or helping me help them get it to them so they can fix it. Horrible warranty policy. I will never buy Acer again. They didn't even offer to send me a new one and send the faulty one back to them in that box. Only that they are sorry and cant help me. I am a professional service provider for 20 years and this is the worse service I have come across.