To create a new user account:
Choose Start→Control Panel and in the resulting window, click the Add or Remove User Accounts link.
The Manage Accounts dialog box appears.
Click Create a New Account.
The Create New Account dialog box appears.
Enter an account name and then select the type of account you want to create.
An Administrator can do things like create and change accounts and install programs. A Standard user can’t do the tasks an administrator can.
Click the Create Account button and then close the Control Panel.
After you create an account, you can make changes to it, such as assigning a password or changing the account type, by double-clicking it in the Manage Accounts dialog box.
I called support but thanks any way.and we don't have same computer because I don't have same settings than yours
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