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Predator X27 Firmware Update

Acer-JoseAcer-Jose Posts: 790Administrator Community Administrator

Acer has released a new firmware for the X27 that allows users to select sRGB gamma or the YUV gamma when using YUV color format. At this time, the firmware update is available by sending the monitor to a local service center for the update. If you want to update the firmware yourself, you can wait until later this year when a downloadable utility will be available. We have published a support article on this topic at: https://us.answers.acer.com/app/answers/detail/a_id/56278.

Comments

  • KjLANKjLAN Posts: 1Member New User
    When will the update tool be available?  Been waiting since June...
  • ZenairisZenairis Posts: 3Member New User
    I talked with a rep about this about a month ago. Hoping it will be released within the coming weeks. It makes 144 Hz difficult to use without keeping windows in HDR mode all the time. Which adversely affects some programs and games that do not support it.
  • ZenairisZenairis Posts: 3Member New User
    Still waiting on a update on this nothing new as of yet.
  • PizzaSlizePizzaSlize Posts: 1Member New User
    Acer-Jose said:

    Acer has released a new firmware for the X27 that allows users to select sRGB gamma or the YUV gamma when using YUV color format. At this time, the firmware update is available by sending the monitor to a local service center for the update. If you want to update the firmware yourself, you can wait until later this year when a downloadable utility will be available. We have published a support article on this topic at: https://us.answers.acer.com/app/answers/detail/a_id/56278.


    Oh Man! Thank you for realeasing this tool, made it so easy to update my  X27, you guys really care about your customers and for that i applaud you. <3

    /S

    Just kidding Acer being useless as always, should have went with the Asus.

    No tool was ever seen.
  • zenyzeny Posts: 2Member New User
    Is there any update for this firmware update?  Shipping monitor back will be a royal pain
  • KoopaKillKoopaKill Posts: 2Member New User
    Also keen to apply this update, ideally not removing the monitor from the wall =)
  • EdirrEdirr Posts: 4Member New User
    So, there is no tool unless you try to contact their support (good luck with that) using the convoluted options designed to make people give up. Why don't they just make it available from the XB271HU product page?

    I need to power cord boot my computer to even make it POST unless I have one of my two XB271HUs connected via HDMI and I need firmware updates for them (already done for my motherboard and graphics card), but Acer's tech support pages and contact support information has so far been utterly useless. And this to someone who has 20 years experience digging up esoteric, hard to find stuff.
  • EdirrEdirr Posts: 4Member New User
    So, in order to apply firmware update, this is how it works:

    Open service request for your monitor
    Uninstall and disassemble monitor
    Box monitor and ship it to Acer's support
    Technician unboxes and assembles monitor, performs upgrade
    Support disassembles and boxes monitor, ships it back
    Unbox, assemble and install monitor.

    Takes as many days as it will, depending on the backlog of open service requests, unless you pay for premium expedited service.

    The reason it works this way is that the interface for the firmware update is located beneath the rear panel of the monitor, inaccessible to the end customer. It's an utterly insane design decision that seems to be calculated to make things as hard as possible for both the end customer and Acer itself, but there you go. If the interface would be accessible or the update enabled through HDMI interface or even the external USB, they could just upload the firmware ROM and a software tool on their support site.

    My issue was fortunately solved via motherboard CMOS reset and reconfiguring the BIOS and given that the wait time for Acer support to do the FW updates would have been somewhere around 16-20 days, I decided I won't bother. If they don't fix this insane design flaw in future products, my current monitors are the last Acer equipment I will ever buy.
  • ZenairisZenairis Posts: 3Member New User
    I'm hoping it will be supported via USB. I've been waiting a while for this tool as well.
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