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Predator 15 G9-593-735L can't get into the bios and reset to the factory settings

Henry4610Henry4610 Posts: 4Member New User
Hi, community,

I am a computer rookie and I bought a Predator 15 G9-593-735L last month. Then I changed the Windows 10 Home to the Windows 2016 LTSB OS and everything went OK. Today I just wanted to reset the laptop to the factory settings but I found I couldn't. After I reinstalled the OS, I could only reset to the LTSB OS, not the original Windows Home version. And even worse, I couldn't get into the BIOS with F2. So can you please help me with these problems? 

Sorry for my poor English. Thank you very much in advance!

Best Answer

  • Queen6Queen6 Posts: 319 Skilled Practitioner
    edited May 2018 Accepted Answer
    Some of the Predator notebooks use a specific version of Windows 10 modified by Acer, if you did not create a recovery drive from the original install you may have to pay Acer for a recovery USB drive.  As to why you are unable to access BIOS I am unsure, equally there's not much in the way of settings certainly nothing that's going to reinstall the original OS shipped with the notebook.

    Try clicking the Start Menu, then the Power icon, then hold Shift, click on restart. This should take you into a blue menu from there select Troubleshoot, then click Advanced Options, Select UEFI Firmware Settings and select Restart.  I would try to locate another notebook of the same model and create a recovery drive from it, then recover you notebook from the Recovery Drive.

    As ever one should always create a recovery drive as soon as possible and backup the system frequently (Windows 7 system image remains to work without issue) I know in your situation this may come across as harsh, equally it may save someone else the problem.

    Q-6

FAQ & Answers

  • Queen6Queen6 Posts: 319Member Skilled Practitioner
    edited May 2018 Accepted Answer
    Some of the Predator notebooks use a specific version of Windows 10 modified by Acer, if you did not create a recovery drive from the original install you may have to pay Acer for a recovery USB drive.  As to why you are unable to access BIOS I am unsure, equally there's not much in the way of settings certainly nothing that's going to reinstall the original OS shipped with the notebook.

    Try clicking the Start Menu, then the Power icon, then hold Shift, click on restart. This should take you into a blue menu from there select Troubleshoot, then click Advanced Options, Select UEFI Firmware Settings and select Restart.  I would try to locate another notebook of the same model and create a recovery drive from it, then recover you notebook from the Recovery Drive.

    As ever one should always create a recovery drive as soon as possible and backup the system frequently (Windows 7 system image remains to work without issue) I know in your situation this may come across as harsh, equally it may save someone else the problem.

    Q-6
  • Henry4610Henry4610 Posts: 4Member New User
    Queen6 said:
    Some of the Predator notebooks use a specific version of Windows 10 modified by Acer, if you did not create a recovery drive from the original install you may have to pay Acer for a recovery USB drive.  As to why you are unable to access BIOS I am unsure, equally there's not much in the way of settings certainly nothing that's going to reinstall the original OS shipped with the notebook.

    Try clicking the Start Menu, then the Power icon, then hold Shift, click on restart. This should take you into a blue menu from there select Troubleshoot, then click Advanced Options, Select UEFI Firmware Settings and select Restart.  I would try to locate another notebook of the same model and create a recovery drive from it, then recover you notebook from the Recovery Drive.

    As ever one should always create a recovery drive as soon as possible and backup the system frequently (Windows 7 system image remains to work without issue) I know in your situation this may come across as harsh, equally it may save someone else the problem.

    Q-6
    Thanks for your help, Queen6. Maybe I have to ask the Acer tech support to deal with it.
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