G9 591-722R, battery drains to below 10% when gaming and laptop shuts down without warning
Songsamnim
Posts: 11Member New User
So three times this week my laptop has shutdown after about 4 hours of gaming (it was plugged in), both with the CPU at normal voltage and undervolting, no warning messages or notifications about low battery. Since this happened twice already this week, today after 1.5 - 2 hours of playing, I checked battery status and it was above 75%, but then about 2+ hours later low power shutdown, so it seems like maybe there is a critical drain happening. Acer care center app says battery attention needed, a scan says that "battery life is degraded due to normal usage". As far as I know the battery is only supposed to drain to 30% then stop, which it did since day one of owning it, but it is not doing this now. The laptop is about a year and a half old so no warranty, but honestly if this is normal I am shocked.
My concern is that this makes my laptop mostly useless as a gaming laptop, and none of the 5 other gaming laptops I have owned in the last 15 years has done this when the battery was degraded. No changes to my system or anything else in the last few weeks. Anyone else had this problem? Ideas/ suggestions? Acer any defects in the batteries is laptops sold in Asia in 2016?
My concern is that this makes my laptop mostly useless as a gaming laptop, and none of the 5 other gaming laptops I have owned in the last 15 years has done this when the battery was degraded. No changes to my system or anything else in the last few weeks. Anyone else had this problem? Ideas/ suggestions? Acer any defects in the batteries is laptops sold in Asia in 2016?
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Best Answers
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Songsamnim
Posts: 11 New User
You have totally missed the point of the post! When plugged in and gaming the battery completely drains. Batteries degrade = shorter usage time when only on battery, yes normal. It should not drain the battery completely when plugged in, that's the whole point of plugging it in.asad814 said:it seems like the battery is old and can not handle much power...you can purchase a new battery by contacting acer0 -
Songsamnim
Posts: 11 New User
NO DUDE you said that 4 hours ago n just posted/linked unhelpful info again n again.... AS I ASKED... I ASKED, STOP posting! You are not helping my problem n this help post is going to be ignored by people from ur lame responses to not understanding my problem.asad814 said:ok mate i was trying to help you but no worries...maybe someone will guide you better0
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Answers
You could try reinstalling Microsoft ACPI-Compliant control method battery driver, go to Device manager, expand Batteries, go to Properties of Microsoft ACPI-compliant control method battery, uninstall the driver and reboot to let Windows install the driver
try this,
https://community.acer.com/en/discussion/407860/predator-17-g9-971-drains-battery-whilst-gaming-on-power
Hi Blizzard99,
No, this is how the system actually gets the most gaming power. The device is designed to use battery while on AC Power when the GPU is enabled. At 30% it will stop using the battery and keep it charged. You may notice a slight decrease in performance while under 30% battery power. Our content team is working to get this together in an FAQ.
Hope this helps,
Cory
EG.
#1 plugged in laptop = not need new battery... cuz plugged in should give power.
#2 I stated that I know a plugged in laptop will use battery power, but NOT below 30%
To answer you its been Fortnite once, and Civ 6 twice. I easily meet Fortnite's specs, and for Civ 6 I run at ultimate settings, but undervolt the CPU due to Predators notorious heat output. Civ 6 for the last 1.5 years has never dropped battery % below 70 on a 10-12 hour session.
IF YOU ANSWER NO to any of these questions, then PLEASE stop posting, as I am looking for people who can provide constructive input! And also Acer input
https://www.ebay.com/itm/Acer-Predator-G9-593-G9-793-Laptop-Ac-Adapter-Charger-Power-Cord-230W-/401386169197
Sorry Acer if I have not followed your terms of service for forums! BUT if I have, can you please delete asad814 comments from this post as I really WANT some constructive feedback from members, thought, Acer is who i really want to hear from.
To Acer, I posted as I feel a laptop should not die when plugged in with no other apps/programs running than a game, on a lean efficient machine, i7, 6700HQ, GTX980m, 16GM Ram, after startup +1 minute CPU usage 5-7%, memory 21-26%, GPU 1%. Antivirus runs n so does Logitech keyboard, mouse n controller, this has been my setup since I bought it in 2016.
180W adapter
SECONDLY this is the only laptop I have owed in 15 years ( my 2010 & 2013 that I still own) still work with battery at 100% when plugged in. Can anyone reading this help make this "tool" understand the problem,
https://www.aliexpress.com/item/Slim-19-5V-11-8A-230W-laptop-ac-power-adapter-charger-for-Acer-Predator-17-G9/32846625772.html?spm=a2g0s.8937460.0.0.DZPCSR