Acer switch 5 Linux mint, touchpad not working

maalfarob · April 16

Hi guys! I decided to try Linux mint because I got sicked of windows. I already installed and everything is working, except my touchpad.
Have someone has trouble with it? Can you help me please?

Rudy21 · April 16

can you try Fn + F7 to check if this would work

maalfarob · April 16

Rudy21 said:

can you try Fn + F7 to check if this would work

Well, I already did it. Nothing is happening. I already checked the configuration on setting and touchpad is on.

Can you give me some commands about what to write on console?

JackE · April 16

What is the full model and number? What Mint version number & name? Was it installed dual boot in UEFI mode? Jack E/NJ

maalfarob · April 17

Switch 5 SW512-52

Mint version using is 18.3 Sylvia
Yeah, i installed in UEFI mode with an usb

JackE · April 17

Cinnamon? Jack E/NJ

Gawain · April 17

i don't have a switch but i did find in another acer that the touchpad doesn't work (or freezes a lot) with linux if in the BIOS the "advanced" option is selected for the touchpad. If there is that option, try setting it to "basic" and see what happens (basic still allows for click emulation, vertical and horizontal scolling etc) If it's still not working from the get go, try the FN +F7 once more.

maalfarob · April 18

JackE said:

Cinnamon? Jack E/NJ

JackE said:

Cinnamon? Jack E/NJ
Yeah Cinnamon

maalfarob · April 18

Gawain said:

i don't have a switch but i did find in another acer that the touchpad doesn't work (or freezes a lot) with linux if in the BIOS the "advanced" option is selected for the touchpad. If there is that option, try setting it to "basic" and see what happens (basic still allows for click emulation, vertical and horizontal scolling etc) If it's still not working from the get go, try the FN +F7 once more.

The problem with that, is switch 5 doesn't have that option on bios.
I read a lot online, but I couldn't find the answer

JackE · April 18

OK. Left click on start menu. Left click system center control panel. Go to hardware section. Click on mouse & touchpad. Make sure touchpad is turned on or if any error messages are displayed. Jack E/NJ

maalfarob · April 19

JackE said:

OK. Left click on start menu. Left click system center control panel. Go to hardware section. Click on mouse & touchpad. Make sure touchpad is turned on or if any error messages are displayed. Jack E/NJ

yes, i did that... still the same, the touchpad was on, i tried off and on, nothing happened

JackE · April 19

Did you install Mint alongside Win10? Jack E/NJ

Gawain · April 19

i sent you mail yesterday ref. kernel version. (top of the page on the right, there's a mail icon)

maalfarob · April 21

JackE said:

OK. Left click on start menu. Left click system center control panel. Go to hardware section. Click on mouse & touchpad. Make sure touchpad is turned on or if any error messages are displayed. Jack E/NJ

yes, i did that... still the same, the touchpad was on, i tried off and on, nothing happened

Gawain said:

i sent you mail yesterday ref. kernel version. (top of the page on the right, there's a mail icon)

I did it. I tried both, and didn't work.

Gawain · April 21

just a long shot - when you have live booted, does FN + F7 key combination spring it into life? Also, if you press the windiws key, type touchpad, enter on that option, then go to the enable/disable touchpad option, is "disable touchpad when mouse is plugged in" ticked? if so, untick and apply.

JordanB · April 21

@maalfarob

When I tried Mint, I had intermittent touchpad problems. I don't have a Switch. I don't have any touchpad problems with latest Ubuntu 17.10.1.

https://www.ubuntu.com/download/desktop

https://rufus.akeo.ie/

https://community.acer.com/en/discussion/538305/cant-access-uefi-after-installing-linux-dual-boot/p1

I'm out of suggestions. Good luck.

JackE · April 21

@JordanB >>>When I tried Mint, I had intermittent touchpad problems. I don't have a Switch. I don't have any touchpad problems with latest Ubuntu 17.10.1.>>>

Heh-heh. When I tried Win10, I had intermittent touchpad problems after the first Win10 update. I have a Switch. I don't have any touchpad problems with the latest Mint 18.3. I don't use Win10 anymore on my Switch.

Jack E/NJ

maalfarob · April 22

Gawain said:

just a long shot - when you have live booted, does FN + F7 key combination spring it into life? Also, if you press the windiws key, type touchpad, enter on that option, then go to the enable/disable touchpad option, is "disable touchpad when mouse is plugged in" ticked? if so, untick and apply.

Well now that I checked this option, I can see it says no touchpad found. Probably the computer doesn't recognize the touchpad and only thinks is a keyboard

maalfarob · April 22

JordanB said:

@maalfarob

When I tried Mint, I had intermittent touchpad problems. I don't have a Switch. I don't have any touchpad problems with latest Ubuntu 17.10.1.

https://www.ubuntu.com/download/desktop

https://rufus.akeo.ie/

https://community.acer.com/en/discussion/538305/cant-access-uefi-after-installing-linux-dual-boot/p1

I'm out of suggestions. Good luck.