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Acer switch 5 Linux mint, touchpad not working

maalfarobmaalfarob Posts: 17Member Troubleshooter
in Linux
Hi guys! I decided to try Linux mint because I got sicked of windows. I already installed and everything is working, except my touchpad.
Have someone has trouble with it? Can you help me please?
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FAQ & Answers

  • Rudy21Rudy21 Posts: 929Ally
    can you try Fn + F7 to check if this would work
    =) if this answers your question, please hit the Accept Answer =)
    Hit 'Like' if you find the answer helpful!  :)  :)
  • maalfarobmaalfarob Posts: 17Member Troubleshooter
    Rudy21 said:
    can you try Fn + F7 to check if this would work

    Well, I already did it. Nothing is happening. I already checked the configuration on setting and touchpad is on.

    Can you give me some commands about what to write on console?
  • JackEJackE Posts: 12,026ACE Trailblazer
    What is the full model and number? What Mint version number & name? Was it installed dual boot in UEFI mode? Jack E/NJ
  • maalfarobmaalfarob Posts: 17Member Troubleshooter

    Switch 5 SW512-52

    Mint version using is 18.3 Sylvia
    Yeah, i installed in UEFI mode with an usb

  • JackEJackE Posts: 12,026ACE Trailblazer
    Cinnamon? Jack E/NJ
  • GawainGawain Posts: 135Member Skilled Fixer
    edited April 2018
    i don't have a switch but i did find in another acer that the touchpad doesn't work (or freezes a lot) with linux if in the BIOS the "advanced" option is selected for the touchpad.  If there is that option, try setting it to "basic" and see what happens (basic still allows for click emulation, vertical and horizontal scolling etc)  If it's still not working from the get go, try the FN +F7 once more.
  • maalfarobmaalfarob Posts: 17Member Troubleshooter
    JackE said:
    Cinnamon? Jack E/NJ

    JackE said:
    Cinnamon? Jack E/NJ
    Yeah Cinnamon

  • maalfarobmaalfarob Posts: 17Member Troubleshooter
    Gawain said:
    i don't have a switch but i did find in another acer that the touchpad doesn't work (or freezes a lot) with linux if in the BIOS the "advanced" option is selected for the touchpad.  If there is that option, try setting it to "basic" and see what happens (basic still allows for click emulation, vertical and horizontal scolling etc)  If it's still not working from the get go, try the FN +F7 once more.

    Gawain said:
    i don't have a switch but i did find in another acer that the touchpad doesn't work (or freezes a lot) with linux if in the BIOS the "advanced" option is selected for the touchpad.  If there is that option, try setting it to "basic" and see what happens (basic still allows for click emulation, vertical and horizontal scolling etc)  If it's still not working from the get go, try the FN +F7 once more.
    The problem with that, is switch 5 doesn't have that option on bios.
    I read a lot online, but I couldn't find the answer
  • JackEJackE Posts: 12,026ACE Trailblazer
    OK. Left click on start menu. Left click system center control panel. Go to hardware section. Click on mouse & touchpad.  Make sure touchpad is turned on or if any error messages are displayed. Jack E/NJ
  • maalfarobmaalfarob Posts: 17Member Troubleshooter
    JackE said:
    OK. Left click on start menu. Left click system center control panel. Go to hardware section. Click on mouse & touchpad.  Make sure touchpad is turned on or if any error messages are displayed. Jack E/NJ

    yes, i did that... still the same, the touchpad was on, i tried off and on, nothing happened
  • JackEJackE Posts: 12,026ACE Trailblazer
    Did you install Mint alongside Win10? Jack E/NJ
  • GawainGawain Posts: 135Member Skilled Fixer
    i sent you mail yesterday ref. kernel version. (top of the page on the right, there's a mail icon)
  • maalfarobmaalfarob Posts: 17Member Troubleshooter
    JackE said:
    OK. Left click on start menu. Left click system center control panel. Go to hardware section. Click on mouse & touchpad.  Make sure touchpad is turned on or if any error messages are displayed. Jack E/NJ

    yes, i did that... still the same, the touchpad was on, i tried off and on, nothing happened
    Gawain said:
    i sent you mail yesterday ref. kernel version. (top of the page on the right, there's a mail icon)

    I did it. I tried both, and didn't work.
  • GawainGawain Posts: 135Member Skilled Fixer
    just a long shot - when you have live booted, does FN + F7 key combination spring it into life?  Also, if you press the windiws key, type touchpad, enter on that option, then go to the enable/disable touchpad option, is  "disable touchpad when mouse is plugged in" ticked? if so, untick and apply.
  • JordanBJordanB Posts: 3,116ACE Pathfinder
    @maalfarob

    When I tried Mint, I had intermittent touchpad problems.  I don't have a Switch.  I don't have any touchpad problems with latest Ubuntu 17.10.1.

    https://www.ubuntu.com/download/desktop

    https://rufus.akeo.ie/

    https://community.acer.com/en/discussion/538305/cant-access-uefi-after-installing-linux-dual-boot/p1

    I'm out of suggestions.  Good luck.


    I'm not an Acer employee.
  • JackEJackE Posts: 12,026ACE Trailblazer
    @JordanB >>>When I tried Mint, I had intermittent touchpad problems.  I don't have a Switch.  I don't have any touchpad problems with latest Ubuntu 17.10.1.>>>

    Heh-heh. When I tried Win10, I had intermittent touchpad problems after the first Win10 update. I have a Switch. I don't have any touchpad problems with the latest Mint 18.3. I don't use Win10 anymore on my Switch. =) Jack E/NJ
  • maalfarobmaalfarob Posts: 17Member Troubleshooter
    Gawain said:
    just a long shot - when you have live booted, does FN + F7 key combination spring it into life?  Also, if you press the windiws key, type touchpad, enter on that option, then go to the enable/disable touchpad option, is  "disable touchpad when mouse is plugged in" ticked? if so, untick and apply.

    Well now that I checked this option, I can see it says no touchpad found. Probably the computer doesn't recognize the touchpad and only thinks is a keyboard

  • maalfarobmaalfarob Posts: 17Member Troubleshooter
    JordanB said:
    @maalfarob

    When I tried Mint, I had intermittent touchpad problems.  I don't have a Switch.  I don't have any touchpad problems with latest Ubuntu 17.10.1.

    https://www.ubuntu.com/download/desktop

    https://rufus.akeo.ie/

    https://community.acer.com/en/discussion/538305/cant-access-uefi-after-installing-linux-dual-boot/p1

    I'm out of suggestions.  Good luck.



    JordanB said:
    @maalfarob

    When I tried Mint, I had intermittent touchpad problems.  I don't have a Switch.  I don't have any touchpad problems with latest Ubuntu 17.10.1.

    https://www.ubuntu.com/download/desktop

    https://rufus.akeo.ie/

    https://community.acer.com/en/discussion/538305/cant-access-uefi-after-installing-linux-dual-boot/p1

    I'm out of suggestions.  Good luck.


    Well, I tied mint and Ubuntu and fedora... Nothing happened
  • JackEJackE Posts: 12,026ACE Trailblazer
    @maalfarob   Please answer. Did you install Mint alongside Win10? Jack E/NJ
  • GawainGawain Posts: 135Member Skilled Fixer
    what is the make and model of the trackpad?
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