Predator Helios 300 i5 Sense Not Working/ Not Opening properly

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  • xapim
    xapim ACE Posts: 7,257 Pathfinder
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    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • MrDywar
    MrDywar Member Posts: 6

    Tinkerer

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    Problem returns after "intel watchdog timer driver" update.
    I performed my 4 steps again (previous page, at the buttom) to fix it.
    It's happened two times.
    May be i investigate it, or just wait for driver fix.
  • Malaurin
    Malaurin Member Posts: 1 New User
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    Hi! I have the same laptop model as "MrDywar" and the same problem.
    When I run Predator Sense, its just black screen and program is not responding!
    I am waiting for when it will be fixed! My laptop is running automaticaly in full power (overlocking mode) - it is very bad for my laptop and cooling system is working like im playin in Crysis without GPU!!!!! I cant do anything! WE NEED UPDATE!!!!
  • davidadsn
    davidadsn Member Posts: 1 New User
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    I ran the Predator Sense setup.exe, which uninstalled it and a related program.  Then ran the setup again, and now the program works as intended.

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  • jaybert
    jaybert Member Posts: 1 New User
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    I had the same problem after the latest update.
    +1 for this solution. It worked for me.

    Many thanks.

    MrDywar said:
    I had same problem.

    Laptop model: PH517-51
    Windows ver: 1809

    Don't know exactly when it was happen, but may be after i seen message saying "intel XXX need to reboot windows".
    (I reinstalled "Predator Sense", restart "Predator Sense Service" many times, but with no luck)

    My steps to solve it:
    1) Remove "Predator Sense" and "Predator Sense Service" from Windows. This topic helps - https://community.acer.com/en/discussion/539478/i-cannot-open-nor-reinstall-my-predator-sense (tool called - MicrosoftProgram_Install_and_Uninstall.meta.diagcab)

    2) Download "Turbo Boost_Intel" from Acer support, run setup and choose - fix current installation.

    3) Reboot windows.

    4) Download and install "Predator Sense" from Acer support.

    Now it works as before.
    Thanks all for helping.

  • GdaM
    GdaM Member Posts: 5

    Tinkerer

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    The problem for me was that I've disabled the Timebrokersvc in the regisry. Better enable it back so that the predator sense works.I did that and it is Working for me now
  • Extardian
    Extardian Member Posts: 1 New User
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    I also couldnt start it up, but searching PredatorSense in my C drive, opening "PredatorSense Service" and then opening the PSLauncher worked somehow, it now just works as usual again.
  • PriyamMitra
    PriyamMitra Member Posts: 19 Troubleshooter
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    please follow this video https://www.youtube.com/watch?v=0jYW8XTqGZU&t=0s before taking the longer route.