Examples: Monday, today, last week, Mar 26, 3/26/04

Acer ED273 144hz refresh issue--No help from customer service--

kingjustinkingjustin Posts: 2Member New User
edited March 2018 in Monitors
Hello,
I am looking for some much needed help. I have tried contacting the customer service, but they just told me to come here and disconnected the chat :/. Anyways,
my problem is that my computer will not allow me to go up to 144hz on my display setting. It only goes up to 120hz. 
I have an AMD Rx480 8gb GPU and running Windows 10. I have it plugged into the GPU via HDMI Not sure if that'll help.
The agent did say that it was something in my settings/software issue, but no help past that point (except for $60 remote access fee to fix, but not how to fix).

So any help would be much appreciated!!

FAQ & Answers

  • kingjustinkingjustin Posts: 2Member New User
    Also! under device settings it says my monitor is a 'Generic PnP monitor'. Not sure if it's suppose to say that or Acer monitor etc. 
  • billseybillsey Posts: 5,863ACE Pathfinder
    The PnP monitor thing is OK, that's just how it's supposed to work. HDMI only supports up to 120Hz, for 144Hz you need to use the Dual Link DVI.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Screwtech02Screwtech02 Posts: 1Member New User
    What Billsey said is correct, I have 3 of these in a eyefinity setup, 2 on DP, and one on dual link DVI to run them all @ 144hz.  There is also a driver for them on the download/support page now.
  • juggawestjuggawest Posts: 1Member New User
    so with HDMI it'll be recognized as a Generic VGA monitor? my other rig recognized the tv as a S Br tv? But this states generic but only 60hz it's 144hz.
  • BRJBRJ Posts: 1Member New User
    billsey said:
    The PnP monitor thing is OK, that's just how it's supposed to work. HDMI only supports up to 120Hz, for 144Hz you need to use the Dual Link DVI.
    Actually, the ed273 uses displayport to reach 144hz.  The monitor can be attached using other methods, but those connections will not reach 144hz.  If the original commenter is connecting the computer to the monitor by any method other than displayport then the monitor will not have 144hz available.
Sign In or Register to comment.

Who's Online145

AumShanti
AumShanti
mit_maja
mit_maja
nusunttoni
nusunttoni
rapiddog
rapiddog
ven98
ven98
zazafee
zazafee
+139 Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

Announcements

Acer Community is now available in French! We are delighted to announce the addition of French to the list of supported languages in order to reach more users and expand on our mission to break the barriers between people and technology. You can access the French community from the drop down language menu located next to your username on the top right corner.


Participez aux discussions !

New Here?

Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

Intel Extreme KAtowise 2019
Predator Join the forum discussions on our
Predator line of products.
Find out about the Acer ACE program.