Useless Warranty, Poorly Made Stand, Avoid G247HYL and other Acer Monitor with Hinge Stands

Kishnabe

Bought Monitor on Apr.23rd 2017. 

7 months in, the plastic stand that holds down the metal part snapped on one side. Monitor slid out and fell flat out into the Desk.

Seriously, that much weight was placed on one hinge. The last monitor I had lasted me 10 years and the stand encase the connection by 360 degrees. 

I seriously regret giving Acer a shot since they had been my first pick for my Desktop Computer. First experience with Cicero-Acer Hybrid thing Circa 2002-2003+ (Beast still runs to this day, albeit somewhat slow). 

2014 Aspire X was my latest model.

Build Quality of the Monitor was good but the Stand really messed everything up. It was not even my own fault. Monitor was in same place it has been for 7 months. Infuriating that the stand snapped on it;s own and destroyed a pefectly good product.

There no external damage on the Screen. Internally, half the monitor screen is fuzzy.

CSR ruled it as an accident, where I felt that it was entirely the designers fault. Balancing an elephant on a Pencil. Seriously. a sturdier stand would have prevented this.

I have a dud G247HYL bmid now. Back to using my 10 year old LG Flatron that still works to this day. 

Seriously will re-consider getting anything Acer related going forward knowing their warranty is just a piece of paper. 

aannouza

I bought the acer aspire v about 15 months ago at a retail shop. I was impressed with specs and everything that came along with the computer but just recently I have had problems with hinges. As they have popped out and I can not unfortunately close my computer. When purchasing the acer I have had a lot of problems in the past such as the charger port and hinges before. The material used for this laptop was cheap plastic. As a student I do not have that much money as I am in debt for school, I spent a fair amount on this laptop about $1000. When purchasing this I assumed it was made properly and researched on how durable this laptop. I called in the company in which they do not even fix themselves, they instead sent me to a third party in which their trying to charge me $200 usd which converts into $250 cad. This would turn my original laptop into a $1250. Which at this price I could have gotten an Alienware or gaming computer with better specs and materials. I have bought over three acer laptops and always had a problem, and they never want to fix it or take the blame. My parents have had these problems with hp and they have simply sent them a replacement laptop free of charge. To my knowledge they discounted my laptop model as they have found defects in it. So as a customer they did not take back my model or gave me extended warranty on this laptop. As well I am finding that my laptop keyboard is splitting in half with the bottom part which I always have to put back in its place. When making a product and putting your name on it you want it to be the best and when you have to recall these from retail shops and not give anything to customers who bought originally is actually absurd. When researching more into this problem you find out that there are thousands of people with this problem. As I take care of my laptop properly I have bag that I always put it in, which makes it secure. Now with the customer service and how cheap the materials are I am never going to buy an acer again or recommended it to my friends, especially with the customer service.

Here are examples of people’s problems with this laptop and the company. They had a lawsuit against them because they did not properly install the memory into their laptops.  These people only owned these laptops for 6 months to a year and they were cracking and destroying. Just research broken hinge acer aspire and google makes millions of results.  I would never recommend acer as there are problems with hinges and charger.

https://community.acer.com/en/discussion/298602/acer-aspire-v5-hinge-cracked-touchscreen

https://community.acer.com/en/discussion/296148/acer-laptop-left-side-screen-hinge-problem

https://community.acer.com/en/discussion/249366/loose-screen-hinge-aspire-v5-571p

https://www.law360.com/articles/432468/acer-to-pay-23m-to-end-faulty-laptop-class-action

http://forum.notebookreview.com/threads/acer-aspire-e1-571-hinge-loose.785357/

 

Manny-Acer_Retired

Hi Kishnabe & aannouza,

Sorry to hear that you're having problems, can i have the serial number of your units via (PM) to take a look and better help on this matter?

Thanks,
AcerManny