Sometimes the logo stays on the screen while Surface updates are installing. Large updates may take up longer than expected, so you may need to wait while they install.
If it's more than an hour and still the device does not boot in to Windows, force shutdown the device.
If that doesn't work, use this shutdown process to make sure your Surface completely turns off. Press and hold down the power button until your Surface restarts and you see the Windows logo screen (this takes about 20 seconds), then release the power button.
If force the device to shut down does not work. Try to force shutdown the device again and restart. After two consecutive failed attempts to start Windows, the Recovery menu will appear.Then select See advanced repair options. Select Troubleshoot > Advanced options > Go back to the previous version.
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