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Acer Aspire V 13 stuck in infinite automatic repair loop

Hi everyone,
My Acer Aspire V 13 is stuck in an infinite automatic repair loop. I've taken a look in the SrtTrail.txt file and it seems that there are 2 errors every time the automatic repair finishes: 0x3701 and 0x2. I've researched almost the whole internet but I've not found a solution that works for me. Any help would be appreciated!
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FAQ & Answers

  • JackEJackE Posts: 16,689ACE Trailblazer

    What is the full model name? V3-xxx? V5xxx? What Windows version? Jack E/NJ

  • JvdB100JvdB100 Posts: 13Member
    Hi Jack,
    The full model name is V3-371-398X. I'm running Windows 10 on it.
    JvdB100
  • JackEJackE Posts: 16,689ACE Trailblazer

    If, among other things, you've already tried a full power down cold boot---press & hold power button till machine shuts off- then press power button once---then you should probably try an ALT+F10 re-set to factory default while saving your data. This assumes the hidden erecovery partition is still intact. Was this a factory-installed Win8.1 system? Jack E/NJ

     

    PS: If this happened after a recent Win10 update you could also search control panel for a "restore point" that was created by that update process and restore the system back to the way it was just before that update.

    PPS: Sorry, the above assumes you can still access safe mode, if not then the ALT+F10 boot recovery seems to be your best option at this point.

  • JvdB100JvdB100 Posts: 13Member
    Hi Jack,
    I think it came with windows 10. It won't allow me to do any kind of reset.
  • JackEJackE Posts: 16,689ACE Trailblazer

    If you haven't done so already, please try the ALT+F10 recovery method again precisely as shown in this video

     

    https://www.youtube.com/watch?v=NuljT0a8F7I

     

    Jack E/NJ

  • JvdB100JvdB100 Posts: 13Member
    Hi Jack,
    My Computer won't allow me to do any kind of recovery.
    JvdB100
  • JackEJackE Posts: 16,689ACE Trailblazer

    Are you able to access the BIOS menu by tapping F2 on a cold boot? Jack E/NJ

  • JvdB100JvdB100 Posts: 13Member
    I can't access anything but the bios/advanced settings
  • JackEJackE Posts: 16,689ACE Trailblazer

    OK. In the BIOS menu there should be a BOOT dropdown menuitem. Disable the secure boot option. Then F10 to exit & save settings. Report back with results. Jack E/NJ 

  • JvdB100JvdB100 Posts: 13Member
    The secure boot is disabled
  • JackEJackE Posts: 16,689ACE Trailblazer

    OK. Good. Do another coldboot F2 back into the BIOS menu. Go to the MAIN dropdown menuitem and make sure D2D recovery is enabled. F10 to exit and save. If the repair loop is still stuck, press and hold the power button till the machine shuts down. Then try the ALT+F10 eRecovery procedure again as shown in the video. Jack E/NJ

  • JvdB100JvdB100 Posts: 13Member
    Hi Jack,
    I really appreciate your help! Unfortunately I'm still not able to do the recovery.
  • JackEJackE Posts: 16,689ACE Trailblazer

    Do you get any error messages at all? Or does the ALT+F10 process just not do anything except maybe present a black, blank or blue screen?  Jack E/NJ

  • JvdB100JvdB100 Posts: 13Member
    It says "An error occurred while recovering the pc. There is not made any changes." Maybe it's a bit interpreted since I've translated from danish.
  • JackEJackE Posts: 16,689ACE Trailblazer

    You said earlier>>>I think it came with windows 10.>>>

     

    Is it possible that you might've upgraded it from Win8.1 during Microsoft's free Win10 upgrade period a year or so ago? Jack E/NJ

  • JvdB100JvdB100 Posts: 13Member
    I'm pretty sure it came with windows 10 but it can be that the store upgraded it from windows 8.1
  • JackEJackE Posts: 16,689ACE Trailblazer

    Three questions. (1) Is the BIOS BOOT menuitem option set to UEFI mode? (2) What happens when you keep tapping the F8 key at the coldboot logo screen? (3) What do you think caused the automatic repair to start in the first place? Jack E/NJ  

  • JvdB100JvdB100 Posts: 13Member
    1) its set to UEFI mode. 2) absolutely nothing (which will say that the computer starts the automatic repair). 3) I actually don't know. I was cleaning up in my programs (in "Programs and Functions"). Then I booted into my USB with Ubuntu installed on it and tried to install Ubuntu. Then I went sleeping and the next day my computer was turned off. When I tried to turn it on it started with the automatic repair loop.
  • JackEJackE Posts: 16,689ACE Trailblazer

    >>>Then I booted into my USB with Ubuntu installed on it and tried to install Ubuntu.>>>

     

    OK, this may have created a system partition issue. Now I have 2 more questions. (1) What do you mean by "tried to install Ubuntu"? That is, how far along did you get with the installation? (2) What happens when you coldboot and keep tapping the F12 key?  Jack E/NJ

  • JvdB100JvdB100 Posts: 13Member

    Hi Jack,

    Sorry that I reply so late. 1) I completed the installation but then I was asked to restart the computer which apparently was a part of the installation. I did and went sleeping. The next morning I found my pc turned off and I tried to start it up. Then I got this problem. 2) The Windows Boot Menu opens

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