Windows 10 Reset this PC Keeps Failing

CMTietgen

We just bought 2 new Acer Aspire T desktops at work and like all new PCs we get, I like to perform a Reset this PC in Windows 10 to remove all the junk that comes preinstalled.

 

I've done this countless times before, but but this Acer computer keeps failing with the following message:

 

Something went wrong

 

We can't sign you in at the moment. Try agian, or select Skip to sign in later.

 

The failure happens during the wizard that walks you through the reset. Sometime after if asks you if you want to connect to open hotspots.

 

Choosing either Try again ot Skip both seem to bypass the full reset and when I finally get back into Windows it still has all the junk installed.

 

Is this because the computer comes with an OEM version of Windows 10 and Acer is preventing a full reset?

IronFly

try this tool from Microsoft if its the anniversary update

https://www.microsoft.com/en-us/software-download/windows10startfresh

 

in the worst case, wipe the original SSD/HDD and do a clean install of windows 10.