Why does my brand new laptop take 5 tries to turn on and stay on?

SierraR Member Posts: 4 New User
edited March 2023 in 2017 Archives

My husband bought me a laptop a little over a week ago to start college online. Ever since I opened the box it came in, the laptop has a very difficult time turning on. It will light up, say Acer, then make a click noise and the screen turns black. This happens about five times, then finally, turns on and stays on. This happens every time, no matter if the computer is plugged in or fully charged, or partially charged. I don't know what to do and WE LOST THE RECEIPT so we can't return it. Oh and I live in Germany. HELP!!!

Best Answer

  • SierraR
    SierraR Member Posts: 4 New User
    Answer ✓

    I figured out the issue! I'm going to sound really dumb, but I've been holding down the power button while getting it to turn on. Turns out, all I have to do it tap the power button and it turns right on. Thank you so much for your time and help!