Error, M:\NAPP.dat missing.Aspire v5-122p-0889Model # MS2377SNID: 32305914866 After WIN 10

WebWitchWebWitch Member Posts: 3 New User

 

 

Aspire v5-122p-0889

Win 8 64 bit

Model # MS2377

SNID: ***

 

After WIN 10 Anniversary update the PC stopped functioning. After many unsuccessful attempts it booted to a boot menu with a comment that the machine could not repair itself, insert recovery drive. I contacted ACER and ordered a recovery drive. Order ID: 1-95H50B, cost: $44.

 

Inserting the USB aWin icon appears, after that, a Command Prompt screen opens and above the command screen is X:\windows\system32\cmd.exe - startnet.cmd.

Inside the screen : Welcome to the Acer PXE Server

 

Then a WARNING "clk ok button to restore your computer to factory default image. Warning: This action will erase all data on your disk" Clk: OK/Cancel.

 

Clk> OK and next window is ISOImageRestorer: Total disk size___GB

                                                               Hidden Partition Size 14 GB

                                                               System Partition Ratio 50%

   The ratio should between 10% and 100%

    (check blk) Create a system restore without hidden partition

                                                                                 OK/Cancel

 

Clicked> OK

Rapid scrolling of MS-DOS commands than the following:

Error: M:\NAPP.dat is missing

Clk> OK

 

I have searched ACER website, and the web, but no solution to the problem. Sorry, but not only do I have a PC that does not work, but paid $44 for a Recovery drive that won’t fix it either. I would like to know why I get this error if the Recovery Drive is supposed to restore the machine.Help desparately needed and  greatly appreciated. Thank you in advance for reading and responding to my query. Your time and knowledge is greatly appreciated.

 

[edited for privacy-please do not post personal or unique information such as but not limited to full names, email addresses, phone numbers, full serial numbers, etc.]

FAQ & Answers

  • nso4lifenso4life Member Posts: 2

    I am having the exact issue.

    Please help!

     

  • WebWitchWebWitch Member Posts: 3 New User

    Sorry, but I still have no answer to the problem either. My laptop is still not working, and I do not know where to find the answer. Any help will be greatly appreciated.

  • JellyBrainsJellyBrains Member Posts: 1
    I've got the exact same problem, and it's extremely frustrating that I essentially paid for a dysfunctional product that didn't do what it's meant to do. I've tried messing with boot settings, but nothing I've done will work. If I find a way to fix this problem, I'll immediately respond to this post
  • WebWitchWebWitch Member Posts: 3 New User
    If anyone knows how to solve this problem I would be eternally grateful!
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