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Win 8 64 bit
Model # MS2377
After WIN 10 Anniversary update the PC stopped functioning. After many unsuccessful attempts it booted to a boot menu with a comment that the machine could not repair itself, insert recovery drive. I contacted ACER and ordered a recovery drive. Order ID: 1-95H50B, cost: $44.
Inserting the USB aWin icon appears, after that, a Command Prompt screen opens and above the command screen is X:\windows\system32\cmd.exe - startnet.cmd.
Inside the screen : Welcome to the Acer PXE Server
Then a WARNING "clk ok button to restore your computer to factory default image. Warning: This action will erase all data on your disk" Clk: OK/Cancel.
Clk> OK and next window is ISOImageRestorer: Total disk size___GB
Hidden Partition Size 14 GB
System Partition Ratio 50%
The ratio should between 10% and 100%
(check blk) Create a system restore without hidden partition
Rapid scrolling of MS-DOS commands than the following:
Error: M:\NAPP.dat is missing
I have searched ACER website, and the web, but no solution to the problem. Sorry, but not only do I have a PC that does not work, but paid $44 for a Recovery drive that won’t fix it either. I would like to know why I get this error if the Recovery Drive is supposed to restore the machine.Help desparately needed and greatly appreciated. Thank you in advance for reading and responding to my query. Your time and knowledge is greatly appreciated.
[edited for privacy-please do not post personal or unique information such as but not limited to full names, email addresses, phone numbers, full serial numbers, etc.]