Apologies I'm a newbie and posted this in the laptop area and now realise it should probably be here.
I am trying to update the pre-installed Acer QuickAccess menu because it doesn't display all of the options it should but in order to do so it seems I have to uninstall the current version. Unfortunately something has got corrupted and now I keep getting a message 'Service Radio Management Service (RMSvc) could not be deleted when I try to run the W81_QuickAccessSetup.zip I downloaded.
I have tried stopping the service but that didn't help and also added a registry entry that enabled Windows Installer in Safe Mode and tried running the setup program in Safe Mode but I get the same error.
Grateful for any guidance as to how I can force the W81_QuickAccessSetup setup.exe to install.