Examples: Monday, today, last week, Mar 26, 3/26/04

Customer Service Problems

So I called Acer support because I purchased a netbook two weeks ago and the battery isn't holding a charge. After wading my way through the recordings, I was transferred to a third party support company that told me there was nothing they could do because my product was out of warranty. I told them this wasn't possible because I just purchased the computer two weeks ago, and he gave me nothing.

 

So I did some digging on the internet, and found out I can submit proof of payment to renew the warranty. I take a photo of my reciept, fill out the form, and the "Submit Proof of Payment" button doesn't work. Like I click it repeatedly, and it won't submit.

 

So where do I go from here? Is there a number I can call to talk to an actual human being? Is there an email address I can send my Proof of Payment to? At this rate, the warranty is going to expire before I can even get ahold of someone.

Comments

  • Acer-CoryAcer-Cory Posts: 1,450Acer Crew Acer Crew

    Hi Nonstopwarrior,

     

    I checked with our US/Can administrative team and they have been receiving proof of purchases even through last night. That address is http://csapps.acer.com/pop.

     

    That is the best place submit your POP and they will reply once they've reviewed you receipt. If you're still having trouble, send me a private message with your serial number and contact information and I'll ask that someone reach out to you.

     

    Thanks,
    Cory

Sign In or Register to comment.

Who's Online244

Acer-Harvey
Acer-Harvey
Acer-Karp
Acer-Karp
Alex_S
Alex_S
brianj69
brianj69
BurnsXL
BurnsXL
DanRigoni
DanRigoni
diegohernan
diegohernan
imjavith
imjavith
IronFly
IronFly
Jack22
Jack22
MaClane
MaClane
mmplpri
mmplpri
Puchipan
Puchipan
Shoes6699
Shoes6699
+230 Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

New Here?

Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

Intel Extreme KAtowise 2019
Predator Join the forum discussions on our
Predator line of products.
Find out about the Acer ACE program.