Customer Service Problems

So I called Acer support because I purchased a netbook two weeks ago and the battery isn't holding a charge. After wading my way through the recordings, I was transferred to a third party support company that told me there was nothing they could do because my product was out of warranty. I told them this wasn't possible because I just purchased the computer two weeks ago, and he gave me nothing.

So I did some digging on the internet, and found out I can submit proof of payment to renew the warranty. I take a photo of my reciept, fill out the form, and the "Submit Proof of Payment" button doesn't work. Like I click it repeatedly, and it won't submit.

So where do I go from here? Is there a number I can call to talk to an actual human being? Is there an email address I can send my Proof of Payment to? At this rate, the warranty is going to expire before I can even get ahold of someone.