Can anybody get me in contact with Acer? I want to reopen my support case because my laptop is starting to die again, even after they "fixed" it.
Because my warranty is supposedly a week out of date I am unable to get in contact with a single person from Acer to tell them to reopen [edited for privacy] because their support clearly did not solve the problem. I am experiencing the exact same problem that led to my needing to send in my laptop. It is worsening and probably going to lead to a huge nasty crash again.
And I have reason to believe that the cause is bad hardware that my Acer Aspire Nitro was shipped with, because THIS time, when I saw the BSODs, I looked them up. I've been receiving a "Kernel Data Inpage Error" which apparently means that my memory or my hard drive is faulty. (And yes, I did the recommended things on that page. Nothing has helped or identified a problem. At all.)
This issue SHOULD be covered under warranty, not only because it is an issue that started during the year of warranty, but ALSO because Acer claimed to have fixed the issue but DID NOT, and ALSO because their warranty clearly states "Acer warrants that its Products will be free from defects in materials and workmanship for the Limited Warranty Period" and my computer CLEARLY CAME WITH FAULTY HARDWARE.
My SNID is [edited for privacy]. My case is and was [edited for privacy]and I believe I have the right to continued Acer support in this matter.
Because my S/N is just a week past the date, I have not been able to talk to one single human being about my issue, because every computer just says that my warranty has expired and refuses to let me say a single thing.
Please, somebody help me figure out what to do or help me find somebody at Acer to speak with before I get to the "system no longer boots at all" point again.